Dominika G.

Responsible for shaping and delivering learning and development strategy across business areas to support performance, capability growth, leadership effectiveness, talent progression, and employee retention. In this role, I partner with senior leaders, managers, People & Culture colleagues, and key stakeholders to translate business priorities into practical, high-impact learning solutions. My work includes leading learning needs analysis, designing blended development programmes, supporting leadership and management capability, and using data and insight to measure learning impact and continuous improvement.

• Lead and support a range of people development initiatives across sales training, induction, leadership development, and early careers. • Partner with stakeholders across the business to identify capability needs, shape learning solutions, and align development activity to business priorities. • Support the local implementation of Group-led learning initiatives, working cross-functionally to translate wider priorities into practical delivery plans. • Coordinated externally delivered development programmes, working with subject matter experts to ensure high-quality learning experiences. • Lead the Work Experience Programme, supporting early careers development and creating meaningful exposure to the business for young talent. • Collaborate with Lyreco subsidiaries on group-wide projects, contributing to the development and localisation of learning content across different markets.

• Led the end-to-end design and rollout of the Value Proposition and Pricing (VPP) programme for 200+ SMB employees, applying the full learning cycle from needs analysis through to evaluation. • Designed a 2-day blended learning programme to support pricing change, customer conversations, sales adaptation, and retention during a key commercial transformation. • Delivered selected sessions and implemented a Train the Trainer approach to enable consistent, scalable delivery across the wider audience. • Worked in partnership with SMEs to shape accurate, relevant learning content and developed supporting materials including trainer resources, roleplays, handouts, video content, and feedback tools. • Embedded feedback loops and evaluation measures to assess programme impact, with target outcomes achieved following rollout.

• Co-led the training rollout for the USFA CRM system across 500+ sales employees in 13 UK locations, supporting adoption during a major sales change initiative. • Managed delivery coordination across multiple sites, ensuring effective planning, learner allocation, facilitator readiness, and a consistent training experience. • Supported the Train-the-Trainer (TTT) model by developing and distributing materials, enabling facilitators to deliver learning effectively across the wider salesforce. • Worked cross-functionally with internal and external stakeholders to support implementation and maintain momentum throughout the rollout. • Co-owned company-wide induction activity for 170+ new starters and delivered a structured 7-day induction programme for 80 SMB Field Sales and Inside Sales employees.

• Generated new business and secured new clients through proactive sales activity, contributing to revenue growth. •Re-engaged dormant accounts, rebuilding relationships and increasing spend across existing business. •Managed a diverse customer base, identifying growth opportunities through tailored workplace solutions and commercially focused account management. •Worked in partnership with Business Development Managers to support Mid-Market growth and deliver targeted customer strategies. • Took on additional team responsibilities during leadership absence, helping maintain service delivery, customer engagement, and performance standards.

• Led up to 15 change projects annually, improving processes and supporting greater operational efficiency. • Supported four new product introductions, working cross-functionally with design and development teams to coordinate implementation activity. • Introduced a new project management model using MindGenius, contributing to a 34% increase in productivity. • Chaired weekly stakeholder meetings to track actions, manage deadlines, and keep projects on course. • Trained and mentored two Business Systems Officers, strengthening team capability and knowledge sharing. • Managed technical documentation, product audits, and health and safety compliance requirements

• Supported training delivery across a team of 20+ trainers, helping maintain quality, consistency, and alignment to operational standards. • Contributed to the development of fit-for-purpose learning solutions designed to meet business and training needs. • Led the training rollout for the JD Dispatcher system, coordinating stakeholder meetings and updating flowcharts and SSOW procedures in line with system changes. • Took ownership of the training matrix, ensuring procedures, policies, and sign-off requirements were accurately maintained and communicated. • Played a key role in new starter onboarding and technical upskilling, helping employees build the knowledge and confidence needed to perform effectively. • Supported compliance and adherence to training standards across multiple departments, maintaining consistency in delivery and documentation.

• Studied key psychological concepts such as cognitive, social, and developmental psychology. • Explored counselling techniques and therapeutic practices within professional settings. • Focused on mental health, human development, and relationship dynamics. • Completed a dissertation on The Relationship Between Big Five Personality Traits, Emotional Intelligence, and Resilience, conducting a survey to gather valuable insights. • Gained knowledge in the application of psychology in real-world counselling scenarios. • Developed skills in communication and empathy, essential for professional counselling roles.