Dominic Strauli

Supporting global commercial development across the mobile buyback, refurbishment, and resale ecosystem, with a focus on market strategy, pricing dynamics, and partnerships. Regularly engaged with operators, distributors, repair networks, and service providers across multiple regions, giving real-time visibility into supply, demand, and margin pressure across devices and grades. Involved in identifying early market shifts, assessing partner fit, and shaping commercial relationships that unlock scale and long-term value. The role centres on connecting the right stakeholders at the right time, sharing market context, and helping decision-makers move faster with better information.

Operating at the centre of the global mobile ecosystem, supporting organisations involved in device buyback, resale, repair, and distribution across multiple markets. The work is built on continuous conversations across the industry, providing early visibility into pricing movements, supply dynamics, and shifts in commercial behaviour. Engagements focus on market awareness, commercial perspective, and selective introductions where alignment and timing make sense. Most relationships are ongoing and designed to help decision-makers stay informed, well-positioned, and connected, rather than focused on project-based delivery. Current and recent work spans multiple regions and stages of the mobile lifecycle.

Responsible for commercial development and recovery programmes across mobile devices, working with enterprise clients, operators, and downstream partners to maximise reuse and resale outcomes. Gained hands-on exposure to device recovery economics, grading, refurbishment pathways, and secondary market pricing. Worked closely with internal operations and external partners, providing early insight into supply flow, recovery rates, and resale demand across device types. This role provided a practical foundation in how devices move through the recovery, reuse, and resale ecosystem at scale.

Managed day-to-day device recovery operations, supporting collection, assessment, and routing of devices through reuse, repair, and resale channels. Built operational understanding of recovery processes, partner requirements, and quality considerations that later informed commercial and strategic work.

Responsible for commercial performance across a multi-site retail repair operation, covering pricing, promotions, product mix, and margin optimisation. Worked closely with senior management to respond to market and regulatory changes, refine propositions, and identify growth opportunities across services and accessories. Developed a strong understanding of customer demand, price sensitivity, and unit economics at store level, providing early exposure to how commercial decisions translate into real-world performance.

Led day-to-day store operations and team performance within a high-volume retail environment, building commercial awareness around sales targets, cost control, and customer experience.

Supported store leadership across operations, staff development, and customer engagement in a fast-paced retail setting.

Front-of-house technical and customer support role, providing early exposure to device repair workflows and customer expectations.

Worked as a simulated patient in clinical training environments, supporting medical professionals in developing communication, empathy, and decision-making under pressure. Gained early exposure to high-stakes conversations, behavioural dynamics, and the importance of clarity and trust in professional interactions. Part-time role alongside other work.

Customer-facing specialist role within a high-volume retail environment, focused on understanding customer needs and matching them to appropriate technology solutions. Developed strong communication skills, product fluency, and comfort operating in fast-paced, performance-driven settings. Provided early exposure to premium consumer technology, customer experience standards, and commercial retail operations.

Frontline operational role within a regulated, high-stakes environment, responsible for assessing compliance, risk, and intent under time pressure. Developed strong decision-making, situational awareness, and communication skills in complex, sensitive scenarios.

Senior technical role within a customer-facing retail environment, combining hands-on device repair with team supervision and service quality oversight. Built early leadership experience alongside practical exposure to customer expectations, operational targets, and technical problem-solving.

Entry-level technical and customer support role, providing foundational experience in device repair and retail service environments.