dominic brierley

About

Senior relationship management specialist with significant experience in Financial Services, most recently part of a multi award winning digital team. Personable and down to earth but with the gravitas to build productive relationships and inspire and motivate colleagues. Dedicated to delivering customer and business outcomes in the face of rapidly evolving and changing markets. Results orientated and proactive in addressing and resolving challenges from a service experience, relationship, business development or commercial perspective.

Country

united kingdom

City

berks

Industry

financial services

Skill

customer experience, contract negotiation, contract management, supplier development, stakeholder management, relationship management, outsourcing, change management, insurance, project delivery, financial services, risk management, account management, business relationship management, business analysis, business planning, management, new business development, project management, business process, proposition development, sales management, business strategy, team leadership, coaching, business process improvement, investments, business development

Experience

head of advisor onboarding

prudential assurance

2015-6 - 2018-7 · 3 yrs 2 mos

Accountable for the delivery of a user onboarding service for Prudential web based propositions to the UK intermediary market as well as internal users, including user acceptance sign off for proposed changes to the digital UX. Responsible for identifying, negotiating and implementing integrated service partnerships with Third Party Software Suppliers to support customer success. Manage the digital relationship with key intermediary accounts providing consultancy advice and assistance on digital service solutions as well as understanding and articulating the strategy of those firms back into the business.

intermediated distribution - service relationship manager

prudential financial

2007-8 - 2010-6 · 2 yrs 11 mos

Developed a process framework and supporting metrics to deliver a new issue escalation function. Recruited and led a team of highly experienced service managers aligned with Prudential’s account management team to provide issue resolution support to UK Intermediaries. APE income from the Intermediary channel increased 55% in the period of this team operating under my leadership. Also secured 5 Star ratings for Investment service and MoneyFacts Bext Investment service in 2009 & 2010.

key account relationship manager

prudential assurance

2010-6 - 2014-1 · 3 yrs 8 mos

* Accountable for the day-to-day relationship with third party suppliers & distribution firms, ensuring the delivery of service level agreements and the Prudential branded customer experience. * Leads the service development aspects during the delivery of product / proposition development including tendering for major bids and deals. * Manages change resulting from altering market conditions which impact on business processes, liaising with business owners and third parties/distribution as required to ensure appropriate procedures and associated performance metrics are in place * Responsible for the service proposition design in Prudential's RDR programme. * Experienced in implementing and managing large deals in a live environment, including Santander, Barclays, Sesame Bankhall.