Dolly Tiscia

Reported directly to the Director of Business Services, overseeing full-spectrum financial operations including Month end close, Accounts Payable, Accounts Receivable, Payroll, 5 years -3 way Financial Statements Budgeting, Forecasting, Management Reporting, and external Audit coordination. Led multi-entity audit and statutory reporting across group entities, ensuring financial integrity, compliance, and transparency. Developed comprehensive five-year financial plans ( a full detailed budget with capex & 3 way financial statements) and scenario models to support strategic decision-making by the Business Committee and Board. Partnered with the Director of Early Childhood Services to align financial strategy with operational objectives, providing financial insights to drive long-term sustainability and growth. Championed process optimisation and system integration, delivering successful implementations of Prospend and Employment Hero. These initiatives streamlined end-to-end AP and payroll processes, reduced manual errors, and improved financial governance and efficiency.

Report directly to the COO and serve as a key member of the Research Support Leadership Team, leading a team of four. Accountable for establishing operational dashboards, overseeing the annual audit, preparing board reports and executive presentations, and directing the full cycle of budgeting, forecasting, purchasing, and payroll activities. Drive continuous process improvement and partner closely with lab heads to manage grant budgets, reporting, and acquittals, ensuring compliance, efficiency, and proactive risk management. Adept at engaging stakeholders across all levels to align with strategic goals, while implementing robust processes that enhance organizational continuity and long-term stability.

Supervised a team of two Business Analysts, overseeing all financial reporting, modelling, and analysis across key portfolios including Residential Care, Home Care, NDIS, Housing, and Commonwealth Home Support Programs. Led the development of annual budgets and forecasts, and managed compliance reporting such as the Annual Charity Financial Report (ACFR) and quarterly StewartBrown surveys. Collaborated closely with Program and Business Managers to deliver financial insights and strategic advice, supporting informed decision-making and operational effectiveness.

Managed the financials for Melbourne flagship portfolio - Collins place, clients include Sofitel, ANZ, corporates, medical suites and retails. Monthly P&L presentation to Investment manager and General Manager. Prepare budget and forecast for portfolio financial performance.

Responsible for Bond/ RAD reconciliation for 45 homes, corporate accounting, loan account accounting, FBT, GST report for all entities including Retirement living business. Trouble shooting issues for management accountants in processing termination of residents bond/RAD matters

* Manage PnL for 17 faciltiies in NSW, QLD * Partner with Facility Managers and Regional Manager to ensure financial results are delivered. * Monthly Profit & Loss discussion with FMs and Regional Manager.

* Partnership with Facility Managers and Regional Manager to ensure financial results are delivered. * Regular facility visits to aged care homes and conducted monthly Profit & Loss discussion with Facility Managers and Regional Manager. * Responsible for monthly reporting, commentary and quarterly reforecasting. * Delivery of half and full year reporting requirements for allocated Facilities. * Ensure Facility accounts are completed accurately and in a timely manner. * Managed the acquisition of a new aged care home and integration of financials into existing accounting system

• Prepared monthly management and financial report for the Board of Directors • Analysed and interpreted financial report, conduct variance analysis • Assisted in the development of budget and annual audit preparation. • Cash flow reporting, projection and analysis- conducted financial modelling in forecasting cash flow and managed liquidity for the company. • Maintain and reconcile Fix Asset Register– Perform asset depreciations and disposals, ensuring data integrity and adherence to depreciation schedule, ensure accurate allocation of business unit assets. • Statutory and prudential reporting to the Government. • Month-end closing of company accounts and ensured data integrity. • Accommodation bond management- manage a portfolio of $25 million bonds, maintain bond register and bond refund to be in compliance with prudential regulation. • Account Receivable management –manage a portfolio of 400 accounts (A$4.8M , FY11). • Preparation of contracts, quarterly and half yearly update on fees and charges. • Property management: manage in-going contributions, premiums and refund calculations for 70 independent living units (A$9.5 million, FY11).

• Liaise with Mortgage Loan Referral Agents for credit card application inquiries • Assist Training and Coaching Officer in Account Application Status Reporting • Verify customers by checking ID documentation, consulting with referees and customers • Authorize to accept, decline or pend customers application based on their ID • Inform applicants of insufficient information or errors on ID forms • Assist in Data Entry of application forms when needed

• Managed Low Risk and Medium Risk Collection Team of 15 - 21 people • Resolved customer complaints and monitored phone collection calls • Prioritised and allocated work/task to staff • Training, coaching and motivating collectors • Monthly reporting on team’s performance and productivity • Formulated and implemented 2003 Assets Risk-Based Collection Strategy • Reengineer Mortgage Collection Process via Risk-Based Collection Strategy using Behaviour Scorecard • Apply new Collection tools to Auto Loan and Personal Loan customers according to risk level • Liaised with teams from MIS System to revise parameters in the Collection System • Daily tracking on routing of collection status • Monthly Reporting & Tracking on flow through rate