dolly kwatra

retail assistant

About

To add value, knowledge and experience together by being a part of dynamic and growth-oriented organization, which can provide me ample of opportunities for learning, enrich my past experience, and help me improve my abilities, particularly in the IT industry. Specialties: IT Project Handling and customer service

Country

australia

City

sydney

Industry

information technology and services

Skill

management, sql, project management, requirements analysis, crm, agile methodologies, microsoft sql server, sdlc, training, software project management, ms excel, ms word

Experience

it project coordinator

broadway infotech

2009-8 - 2012-12 · 3 yrs 5 mos

retail assistant

aldi stores

2014-1 - Present · 12 yrs 9 mos

* Serving and assisting customers in a professional and efficient manner. * Always willing to go the extra miles for the customers and the team. * Maintaining and replenishing stock storewide. * Operating manual pallet moving equipment. * Operating tills and calculating change manually.

manager- operations

maharaja's haveli

2011-3 - Present · 15 yrs 7 mos

Working as Manager in very busy Indian Cuisine.

assistant manager

maharaja's haveli quakers hill

2008-8 - 2013-4 · 4 yrs 9 mos

* Welcoming and greeting customers * Dealing with customer complaints and various party enquiries * Selling/up selling membership of the restaurant. * Preparing weekly rosters and managing upcoming parties of the week. * Strong input in increasing the revenue of the company by providing best customer service. * Paying bills and Responding to daily emails * Conducting staff meetings to train them in providing best service. * Ordering stock from suppliers * Supervising and managing the overall performance of staff and awarding staff who has provided excellent customer service in a month. * Analyzing, reporting, giving recommendations, and developing strategies on how to improve quality of overall restaurant. * Hiring and training new staff * Cash Handling and settling end of the day report. * Managing the online publicity and advertisement * Organizing various festival celebrations within the restaurant as well as outside.