Nathan Do

Reporting & Analytics Platform - Prototyped 3 end-to-end CX dashboard userflows, featuring an AI-driven solution, to accelerate time-to-value by reducing user drop-off and golden path completion. - Pinpointed 4 key UX recommendations by facilitating concept testing sessions with 9 participants, synthesizing user feedback to drive feature implementations for 2026. - Leveraged AI-powered design tools to rapidly generate and validate 3 user flows and 20+ design concepts, accelerating the design process and improving iteration efficiency.

- Delivered a high-fidelity mobile app design meeting accessibility, usability, and performance standards by leading the end-to-end UX process, including research, prototyping, and testing. - Defined product goals and strategy by creating a comprehensive PRD in collaboration with nonprofit leadership, aligning with organizational priorities. - Coordinated and mentored a cross-functional team of 6 UX designers, improving task delegation and design workflow efficiency, which led to the successful on-time delivery of key milestones.

- Directed the end-to-end design of a backend portal utilized by 250+ users, conducting interviews and collaborating with developers to refine system requirements and user flows. - Established a comprehensive Design System from scratch, guiding the creation of 30+ wireframes and prototypes to guarantee visual consistency and responsiveness. - Improved brand cohesion and user experience by developing a responsive marketing website, consolidating three existing sites on Framer.

- Facilitated weekly design and usability testing sessions with children (aged 7-11), utilizing a structured research protocol to deliver usability insights for clients like Duolingo and PBS Kids. - Conducted mixed-methods analysis on design session recordings, utilizing thematic coding to identify areas for improvement and inform future hybrid UX research methods. - Visualized qualitative data through custom infographics to effectively represent findings in a peer-reviewed HCI research paper.

• Designed a platform to facilitate long-distance communication for families, accommodating time zones, schedules, and fostering connection. • Developed a physical prototype in SolidWorks, integrating user research to reduce communication friction for families.