Dmytro Mass

Spearheaded the launch of a new product in the Polish market, establishing the company's presence from the ground up. Built and expanded a strong network of business relationships, including partnerships with organizations involved in sports and event management. Oversaw the complete sales cycle — from gathering client briefs and coordinating production to managing invoicing and ensuring seamless order fulfillment. Proactively identified and engaged potential partners across the event, sports, and corporate sectors to drive strategic collaboration. Delivered tailored presentations showcasing 3DDen’s unique value proposition, including customizable and eco-friendly 3D-printed medals and trophies. Led negotiations to secure mutually beneficial agreements and ensure alignment with client requirements. Continuously explored and utilized new distribution and marketing channels to enhance market penetration. Cultivated long-term partnerships by consistently delivering high-quality service, maintaining clear communication, and building trust through reliable support.

Led the transition of the company from a B2B to a B2C business model and developed unified branding across the website and social media. Created content based on a strategic content plan and managed the full cycle of advertising campaigns on Google Ads (GDA, Merchant Center, SEO), Meta Ads (traffic, conversions), and LinkedIn. Oversaw the sale of Swiss luxury watches, managing customer acquisition through performance campaigns on Facebook Ads. Coordinated and delegated tasks to external contractors responsible for website development and supervised the entire web implementation process. Managed sales through e-commerce platforms such as Chrono24, Allegro, and OLX. Played a key role in launching and introducing the company’s new platform, Dom Aukcyjny, to the Polish market. Participated in international trade fairs and operated across the Polish, EU, and Chinese markets, establishing partnerships with manufacturers and distributors. Created printed promotional materials, including flyers, business cards, and catalogs. Handled direct customer communication, worked with warm leads acquired through targeted advertising, and maintained strong relationships with both individual and B2B clients.

Conceptualized and developed original designs for a streetwear clothing line, overseeing the full creative and production process. Conducted material sourcing, evaluated fabric samples, identified reliable suppliers, negotiated contracts, and ensured all materials aligned with the brand’s aesthetic and quality standards. Managed end-to-end production, building an efficient workflow by coordinating and supervising contractors responsible for manufacturing, logistics, and quality control. Delegated tasks related to website development and social media management while ensuring consistent brand representation across all channels. Designed and launched the brand’s website and developed a sales platform to enable smooth customer transactions. Planned and executed marketing campaigns to attract new customers, optimize costs, and increase brand visibility. Oversaw client acquisition and customer service, maintained relationships with suppliers and business partners, and ensured proper documentation and operational continuity. Supervised the sales department and monitored all processes to maintain high performance and operational efficiency.

I initially worked as a Sales Manager in a GSM store, where I provided customer service, advised clients on product selection, handled POS operations, managed cash register documentation, and conducted regular inventory checks. I ensured timely restocking based on current customer needs and market seasonality. When a new store location opened, I took full responsibility for its development. I built the product assortment tailored to the local market, expanded the B2B network, and actively collaborated with suppliers from Poland and China through negotiations and ongoing communication. I maintained strong relationships with wholesalers and business partners to ensure stable product availability. In sales, I handled both B2B and B2C processes, including warehouse management, invoicing, and order handling. I worked with platforms such as IdoSell, Allegro, and eBay, managed logistics processes, optimized purchasing, and acquired new partners. From the marketing side, I focused on growing both online and offline sales by promoting the store and its products through Google Ads campaigns. I created promotional materials — website banners, flyers, business cards, and posters — and was responsible for brand development on Instagram and TikTok. I also optimized the online store, coordinated work with contractors, and delegated tasks efficiently.

It was exciting entrepreneurial journey by creating our very own online sneaker store. Our approach was to sell shoes exclusively through Instagram and our dedicated website. Right from the start, I took charge of establishing our brand identity and designing a captivating logo that would resonate with our target audience. Next, we set out to find reliable suppliers both in Europe and Ukraine to ensure a diverse and exclusive selection of sneakers for our customers. We set up our Instagram account and website, leveraging my graphic design skills to create visually appealing posts and stories. To generate traction and drive sales, we strategically launched Facebook ads. Drawing from my previous experience in promoting similar products on Facebook, I was able to design eye-catching graphics that enticed potential customers to explore our offerings. The combination of compelling visuals and targeted advertising helped us reach a wider audience and build brand recognition. Also we implemented influencer marketing strategies by collaborating with popular bloggers in the sneaker community. Handling customer interactions and managing logistics became our daily routine. We were committed to providing excellent service, promptly responding to inquiries, addressing concerns, and ensuring smooth order fulfillment. Throughout this journey, I continuously refined my skills in graphic design, marketing, and customer service. The experience of creating an online sneaker store taught me the importance of effective branding, targeted advertising, and fostering strong customer relationships. It also solidified my understanding of logistics and the intricacies involved in running an e-commerce business.

As a deliveryman for Pyszne.pl, my main role was to ensure the timely and accurate delivery of food orders to customers. Pyszne.pl is an online food ordering platform, connecting customers with local restaurants for delivery or pickup. My responsibilities included receiving and reviewing food orders, ensuring that the items are prepared correctly by the restaurant, and packaging them securely for transportation. I coordinated with the restaurant staff to pick up the orders promptly and efficiently. Upon reaching the customers' addresses, I provided friendly and professional service by handing over the food orders, collecting payment if necessary, and ensuring customer satisfaction. I strived to provide excellent customer service by addressing any concerns or inquiries the customers may have had. Working as a deliveryman for Pyszne.pl required good time management skills, the ability to work independently, and strong attention to detail. It also demanded adaptability in handling different order volumes and customer demands during peak times. Overall, my experience as a deliveryman for Pyszne.pl allowed me to develop excellent communication skills, a strong work ethic, and a customer-centric mindset. I understood the importance of timely and efficient service in the food delivery industry and aimed to ensure a positive experience for customers throughout the delivery process.

As a Banquet Waiter at Marriott, my primary responsibility was to provide exceptional service to guests during banquet events. This involved setting up banquet rooms according to specifications, arranging tables and chairs, and ensuring that the event space was clean and presentable. During events, I greeted guests, took orders, and served food and beverages in a professional and courteous manner. I paid attention to detail to ensure that guests' requests and dietary preferences were accommodated. Additionally, I coordinated with the kitchen and other staff members to ensure timely delivery of food and beverages. As a Banquet Waiter, I also assisted with the overall event coordination and organization. This included assisting in the setup and breakdown of equipment, collaborating with event planners and coordinators, and maintaining a high level of professionalism and efficiency throughout the event. Working as a Banquet Waiter at Marriott, I developed strong communication and multitasking skills, as well as the ability to work effectively under pressure. I also gained valuable customer service experience, ensuring that guests had a memorable and enjoyable experience during their events. Overall, my experience as a Banquet Waiter at Marriott provided me with a solid foundation in hospitality and customer service, as well as the ability to work effectively as part of a team in a fast-paced environment.

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