Dmitry Sakhatarov

- Project execution, deployment, adoption and continuous support of the High Precision system for the leading iron ore mining customer in Kazakhstan. - FMS system development and improvement, unpacking hidden capabilities and implementation of initiatives focused on operational cost reduction. - Consultancy on technical roadmap and digital solutions for leading mining companies in the region using value based aproach

Continually develop and manage a team of 15 specialists from the Technical Support and Professional Service departments to provide customers with the best possible service for Modular products and maximize the value of these products through continuous improvement initiatives with consulting programs. Details: • Developed, updated and implemented processes, procedures and standards ensuring sustainable and repeatable actions and compliance. • Aligned, accessed, developed and mentored staff ensuring a sustainable skills pool and support team to cover all aspects of Modular's customer service commitment • Fostered and developed Key customer relationships and aligned Value in Use strategies to match customer requirements of reducing cost, increasing efficiencies, and improving safety. (Customer achieving an increase in production of between 1% to 10% together with a reduction in cost and increase in asset utilization) • Influence key stakeholders and decision makers through improved relationships and delivery on promises aligned to expectations. • Increased customer satisfaction levels. Net Promoter Score increased from 12% to 40% • Developed and reviewed tenders and contracts with Business Development and Legal teams • Manage multi-disciplinary projects

Manage a team tasked with enhancing and sustaining the customer experience within the Eurasia region. Team focus on ensuring our customers have the support and guidance to best utilize their investment in Modular products and services. Data driven results that showcase outcomes and identify opportunities for continuous improvement. Details: - Supervision of the work team in the area of Continuous Improvement - Generation of opportunities for improvement with Clients through constant monitoring of operating accounts - Resource management to carry out continuous improvement cycles - Participation in initiatives / meetings with different areas of the Komatsu group - Synergy between Corporate regions - Supervision of Company Training personnel

-Collaborated with the Hardware and Software Engineers during the deployment stage -Provided a Performance Assurance Assessment prior to the deployment to evaluate all possible risks and created a roadmap for a successful system adoption -Knowledge exchange between the regions and training/consulting for the local team -Meeting with the customers, data analysis, planning, and conducting scheduled visits.

Daily data modeling and data analysis of mining KPIs to identify mining improvement and cost reduction opportunities. Using data analysis to engage with the customers and support the improvement projects to ensure they receive the best possible value from the products and achieve continual improvement of system functionality and performance. As a field service engineer, provided site visits, data analysis/reporting, and generated and created key performance indicators for the Performance Assurance Process.

Worked in a production department. Analysis of technical and economic indicators of the mine-transport complex of the mine; Preparation of applications, documents, reports, orders, etc.; Control over mining, overburden operations, transportation of rock mass, and coal products. Development of regulatory documents, technical and contractual documentation; Analysis of daily operational records of production indicators, the implementation of daily and shift plans. Timely and accurate introduction of shift information on mining and transport equipment and production indicators in the information base of 1C "Production"

Worked in a maintenance department. Analysis of technical and economic indicators of the mine-transport complex of the mine; Preparation of applications, documents, reports, orders, etc.; The study and analysis of the causes of downtime in technological vehicles. Accounting of knots and units.