Dmitry Khruslov

Lead of ITSM Practice, Center of Technology Consulting for Sber Group Companies @ Sberbank

About

Experienced professional with over 20 years in IT in government, public and privately owned multinationals. Have proven record of success in efficient management of IT and business operations, saving costs and improving customer satisfaction. Certified ITIL Expert, IT Service Manager and Practitioner, MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR

Country

City

Russia

Industry

Computer Software

Skill

IT Service Delivery, Configuration Management, Consulting, Service Level Management, Change Management, Asset Management, Capacity Management, COBIT, Auditing, Service Delivery, Incident Management, IT Infrastructure Management, Jira, Network Administration, Infrastructure Management, ITIL Process, ITIL Certified, Technical Support, IT Service Management, IT Management

Experience

Lead of ITSM Practice, Center of Technology Consulting for Sber Group Companies

Sberbank

2022-2 - Present · 4 yrs 8 mos

Head Of System and Technical Support Department

OTP Bank Magyarország

2020-9 - 2022-2 · 1 yr 6 mos

Moscow, Moscow City, Russia

Service quality director, IT Department

VTB

2018-6 - 2020-8 · 2 yrs 3 mos

Moscow, Russian Federation

Senior Consultant

2017-9 - 2018-4 · 8 mos

Moscow, Russian Federation

Trainer - Consultant

Cleverics

2017-2 - 2017-8 · 7 mos

ITIL Foundation ITIL® Intermediate: Operational Support and Analysis ITIL® Intermediate: Release Control and Validation ITIL® Intermediate: Planning Protection and Optimization ITIL® Intermediate: Service Offerings and Agreements

Client Delivery Executive

Atos IT Solutions and Services A/S

2016-8 - 2017-1 · 6 mos

Moscow, Russian Federation

Managed Services Governance and Client Relationship Management Customer Delivery Executive for IT Outsourcing Accounts.

IT Manager

GPB Resource

2012-8 - 2016-7 · 4 yrs

Moscow, Russian Federation

• Preparation and implementation of IT strategy for the company; • Creation and application of global IT rules and policies; • Preparation of IT budget • Responsible for providing IT services and equipment supporting main business functions and processes in all localities; • Responsible for regular monitoring, maintaining and improving quality of IT services; • Responsible for technology and equipment update to meet requirements; • Oversee IT projects, implementation and responsible for their results (opening of new offices, introduction of new information system, integration of various information systems.) ; • Contracts negotiations and agreements with external suppliers and outsourcing companies;

Head of consulting department

Management Solutions Ltd

2011-11 - 2012-8 · 10 mos

Moscow, Russian Federation

Organization of IT process performance Organization of IT departments as a "service organization" Organization of interaction (between IT departments, between IT departments and other units in a company, interaction with customers, suppliers, etc.) Organization of IT department operation support Organization of an internal control system Assurance of compliance with the requirements of regulatory bodies and standards.