Dmitrii Ivanov

IT Support engineer @ Whitebox Company

About

Support Engineer with experience of over 5 years in Tech industry. Have a Computer Science education and experience both in Customer Support and development of technical components of services. That allows me to solve problems that go beyond the scope of common Support quickly and efficiently, ensuring a high level of productivity. - Experience in domains ERP, HSP, Fintech (Banking) - Work in teams of up to 14 people - Handling user requests: Email, phone or remote connection - Experience in equipment configuration, monitoring of services and modifying dashboards Skills: Client support, Consulting, SQL, NoSQL, Linux CLI, ITSM, Jira, Confluence, Grafana, ELK-stack, servers administration (Dell, Supermicro), RAID, RPA (UiPath, Power Automate), Git, IDEF0, BPMN, OOP, Integration solutions, Red Hat Jboss Fuse databus, Java, C++, HTML, CSS, Networks (OSI, DNS, DHCP, AD, SSH, VPN, CISCO), Visio, Office (Excel - analysis, pivot tables/ Power Point/ Word)

Country

City

Serbia

Industry

Information Technology & Services

Skill

Support, SQL, Linux, Grafana, UiPath, Network administration, Database queries, JIRA, Elasticsearch, Kibana, ELK-stack, Confluence, Visio, Databus, Integration, HTML, Robotic Process Automation (RPA), Consulting, Agile, MS SQL

Experience

IT Support engineer

Whitebox Company

2023-7 - 2025-4 · 1 yr 10 mos

Москва, Россия

Responsibilities: - Task-management (Jira) and ticket-tracking - User request processing (Email, phone or remote connection) - Knowledge base development (Confluence, Notion) - Escalation of issues (L2, QA) - Interaction with product team, tech team - Building dashboards for monitoring of servers’ parameters in Grafana Results: - Got a promotion to L2 from L1 after 4 months of work - Was among the top team members in terms of KPI achievement - Expanded the knowledge base, which reduced the workload on the Support team - Set up an alert system in Grafana, which reduced the number of incidents by 50%

Monitoring Specialist

BCS Global Markets

2020-8 - 2023-3 · 2 yrs 8 mos

Москва, Россия

Responsibilities: - Monitoring of internal e-commerce systems on Grafana using datasources: MsSQL, Oracle database, Prometheus, ElasticSearch - Robotic process automation (RPA) on UiPath platform - Regular releases of databus updates in GitLab Results: - 8 clusters of dashboards on Grafana - Development and implementation of 7 processes - Co-development and support of more than 11 processes - Set up aggregation and unified visualization of databus logs for prod and test with Logstash+Kibana