Dmitriy Suslov

Developed and executed commercial strategy for fintech products, driving B2B revenue growth across international markets. Built and managed sales teams, defined KPIs, optimized CRM pipelines, and personally closed high-value acquiring and cross-border payment deals. prop-trading startup launch

Led the end-to-end launch of a fintech startup (brokerage model) from scratch — from strategic planning and brand architecture to hands-on execution across marketing, product, and operations. Built operational infrastructure: CRM/SRM setup, onboarding flows, sales funnels, support systems, KYC flows.

Oversaw business development across multiple regions, combining strategic planning with hands-on execution to expand client base and revenue streams. Identified and launched new growth channels, including partner programs, local marketing initiatives, and product localization. Collaborated with HQ teams (marketing, legal, product, compliance) to ensure alignment of regional activities with global priorities.

Launched and managed a regional branch from the ground up — including hiring, training, local marketing, and full sales cycle execution. Built a team of sales and support staff, implemented internal workflows, and optimized operational efficiency.

Worked as a frontline sales manager in the financial services industry, focused on B2C outreach and client acquisition. Handled both cold and warm leads, guided clients through onboarding, and supported them during early-stage usage. Closed deals daily, working with aggressive KPIs and tight deadlines. Used CRM tools (Salesforce) to track interactions, update lead statuses, and ensure pipeline continuity.

Operated independently in the crypto and early Web3 space — managing small investment portfolios, running private mining setups, and advising peers and small teams on token-based business models.

VTB Bank JSC (Ukraine) – Retail & Investment Division Managed relationships with affluent retail clients, advising on deposit products, long-term savings, and structured investment offerings. Provided full-cycle client support — from initial consultation to contract execution and post-sale service.

Advised retail clients on deposit accounts, investment products, debit cards, and long-term savings plans. Handled inbound inquiries, conducted both cold and warm sales, and supported clients from first contact to contract signing. Actively used CRM tools to track deals, monitor performance, and consistently meet acquisition targets. Focused on high-quality sales, client retention, and upselling relevant banking services.

Worked in the support unit of Odesa-based Imexbank IT services, assisting retail clients with online banking access, account activation, and transaction issues. Handled email/chat requests, escalated complex cases, and helped streamline FAQ and client response templates.