Dmitrii Bykov

Helping Algos, HFTs, HNWIs, family offices, hedge funds and asset managers ride the wave of crypto adoption with OKX's impeccable infrastructure.

1. Client Relationship Management: • Develop and maintain strong, long-lasting relationships with existing clients. • Serve as the main point of contact for client inquiries, concerns, and escalations. • Conduct regular check-ins and business reviews to ensure client satisfaction and identify areas for improvement. 2. Upselling and Cross-selling: • Identify opportunities to upsell additional payment solutions or cross-sell complementary services. • Collaborate with the sales team to strategize and execute upselling initiatives. • Present new products and services to clients and educate them on the benefits. 3. Strategic Account Planning: • Develop and implement strategic account plans to achieve client retention and growth targets. • Analyze client usage data and market trends to identify growth opportunities. • Work closely with clients to understand their business goals and align our solutions with their needs. 4. Collaboration with Internal Teams: • Coordinate with the technical, legal, and product teams to ensure seamless implementation and ongoing support for clients. • Collaborate with the marketing team to create client-specific materials and campaigns. • Provide feedback to product development based on client needs and market trends. 5. Performance Monitoring and Reporting: • Track key account metrics and prepare regular performance reports for both clients and internal stakeholders. • Monitor industry trends and competitor activities to stay informed and provide proactive recommendations.

• Build and maintain strong relationships with institutional clients, high-net-worth individuals, and corporate entities interested in OTC cryptocurrency trading. • Develop a deep understanding of clients' trading requirements, investment objectives, and risk tolerance to offer tailored solutions. • Act as the primary point of contact for clients throughout the OTC trading process, providing market insights, execution guidance, and resolving any issues that may arise. • Negotiate favorable trading terms, pricing, and liquidity options with clients to ensure mutually beneficial agreements. • Stay informed about the latest cryptocurrency market trends, regulatory changes, and industry developments, providing regular updates and insights to clients. • Collaborate with the sales and trading teams to identify and pursue new business opportunities, driving revenue growth by increasing trading volumes and expanding the client base. • Ensure all client activities comply with relevant regulations, company policies, and industry best practices, taking necessary precautions to mitigate operational and financial risks. • Facilitate the onboarding process for new clients, ensuring all required documentation, KYC (Know Your Customer), and AML (Anti-Money Laundering) procedures are completed accurately and efficiently. • Attend industry conferences, networking events, and client meetings to expand professional networks and nurture existing client relationships. • Work closely with cross-functional teams, including trading, operations, legal, and compliance, to ensure seamless execution of client transactions and deliver exceptional service.

Forex & CFDs brokerage: • Act as the primary point of contact for clients, addressing their inquiries, concerns, and requests in a timely manner. • Monitor clients' trading activity and identify potential issues or opportunities to help clients make informed trading decisions. • Organize and conduct seminars for clients. • Daily market analysis based on data, news and technical analysis

• Worked in the B2B logistics sales sector. • Drove sales growth of the company with lead generation. • Sold company's products and services through commercial offers, hot and cold calling. • Operated using CRM system (1C). • Worked closely with other departments, such as operational team, sales and marketing. • Management of multiple new investment projects. • Provided regular reports and feedback to the stakeholders.

• Created hands-on manual for receptionists. • Constructed and analysed daily financial performance reports. • Reported and replied to the guest reviews. • Supervised the appropriate room allocation. • Managed the night hotel team, including SPA and F&B. • Generated extra revenue for the hotel through upselling. • Took extra responsibilities as appointed by management. • Welcomed international VIP and Marriott Elite status guests. • Worked closely with all other departments.

• Acted as a point of main contact for guests. • Performed the night audit. • Resolved any guest complaints, requests, and emergencies. • Ensured guests’ safety at night by conducting safety checks.

• Performed check-ins and check- outs and prepared groups. • Assisted the Executive Lounge team serving guests. • Worked with the airport team escorting hotel limousines. • Worked in Bar Q88 learning about bar operations for 1 month.