Kenny Chan

-Monitor various aspects of the Interactive Brokers global brokerage system in real-time. -Analyze, troubleshoot, escalate and resolve brokerage system operational issues. -Participate in Post-Incident review in collaboration with architecture and infrastructure teams. -Provide 2nd-level technical support to internal teams. -Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs. -Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring. -Act as the primary escalation point for all brokerage system technical issues.

- Proactively escalate trade-related issues for swift resolution. - Develop automated scripts to streamline system issue resolution and daily operational tasks. - Implement and deploy exchange-facing processes to enhance operational efficiency. - Monitor all facets of the firm's brokerage system, including network, storage, and system components, ensuring optimal performance.

- Managing network devices and software such as Nessus, Aruba, H3C, FortiGate, Veeam, etc. - Deploying and maintaining networking infrastructure including routers, switches, and Wi-Fi systems. - Diagnosing hardware and software issues for servers and workstations. - Overseeing Microsoft Server administration covering Active Directory, Exchange, DNS, etc. - Managing VMware vCenter operations including vSphere and vSAN. - Installing, configuring, and upkeeping computer hardware and software. - Providing user helpdesk support services.

- Proficient in supporting and troubleshooting network and security products. - Experienced in project implementation for various NGO and government agencies such as OGCIO, eMPF, HKBU, and CityU. - Skilled in conducting network changes and aiding in network and security implementations. - Proficient in managing the testing and certification of network designs, products, and services. - Capable of system deployment and maintenance. - Skilled in Linux configuration and scripting. - Experienced in providing comprehensive product support for various tools including Allot, Forcepoint, and SendQuick.

- Tailored personal training sessions for iOS devices to optimize user experience. - Expert technical support and efficient troubleshooting for all iOS-related issues. - Nurturing and strengthening brand-consumer relationships through dedicated efforts. - Exemplary handling of customer complaints with a professional demeanor and innovative problem-solving strategies. Key Accomplishments: - Proficient in communication, ensuring clear and effective interactions. - Delivering top-notch customer service to maintain high standards. - In-depth understanding and expertise in iOS devices for comprehensive support. - Skilled in conflict management to resolve issues promptly and amicably.

- Principles and Practices of Data Analytics - IT Project Management Skills - Cloud Computing Technologies (Git, Docker, AWS, Python) - Information Systems Auditing and Compliance - Business Strategy Development - Financial Technology and Management Project: - Telegram Chat Bot Deployment on AWS utilizing a CI/CD pipeline for Amazon ECS, integrating GitHub Actions and AWS CodeBuild for testing, with implementation in Python and Docker technologies.

Skills: - Project Management - Agile Development - Programming (Java, Python, PHP, SQL) - IT Security and Compliance in the Cloud (AWS Setup and Deployment, BCP, BIA) Projects: - AWS Cloud Server Design and Deployment (Load Balancer, Front-End Web, Django, Superset, Kubernetes, Linux VM) - POS System (Python and MySQL) - Sales Ordering and Management System (Java, MySQL, PHP, CSS, and React.js in an Agile Development Environment)

-Data Structures and Algorithms -Object-Oriented Programming and Design(Java/C++) -Network and System Infrastructure Project: -Chess Game(C++, Object Oriented Programming and Algorithm Design)