divya khurana

Assisted with events and planning of events, organize and schedule meetings and appointments Maintained supplies inventory by checking stock to determine inventory level, anticipating needs and placing orders Administrative duties such as filing, typing, copying, binding, scanning etc. Handled sensitive information in a confidential manner

Led a team of analysts to becoming a high performance team Led the team to exceed targets set in customer and merchant satisfaction Streamlined processes and drove optimizations in resource planning to increase productivity Coached and mentored low performing team members through regular work monitoring, continuous coaching & feedback sessions Responsible for Senior leadership reporting on team performance Ensured compliance with legal and organizational policies

Analyze credit card charge disputes for validity of the charges and possible fraud Analyze merchant documentation Investigate different aspects of the case and arrive at resolution as per the compliance guidelines Actively volunteered in Process Improvement Initiatives – center level initiatives for Policy & Procedure changes or projects launched to improve network level scores. E.g. My Idea, Centre of Excellence.