Divya Israni

Customer Onboarding: Expert in onboarding students, ensuring they have a clear understanding of their options, application processes, and the pathway to achieve their goals. Tech-Savvy Operations: Proficient in utilizing advanced tools and technologies, including CRM systems, student management software, and data analytics tools, to deliver personalized and efficient service. Global Expertise: Extensive knowledge of education systems, visa requirements, and admission processes across countries, including the UK, USA, Australia, New Zealand, France, Ireland, Canada, and other European nations. Customer Success Management: Skilled in nurturing relationships with students and families, anticipating their needs, resolving concerns promptly, and ensuring a seamless journey from inquiry to enrollment. Process Optimization: Adept at streamlining workflows, automating repetitive tasks using tech platforms, and ensuring high efficiency in student and client management processes. Stakeholder Collaboration: Strong communicator with experience coordinating with universities, colleges, and service providers to align solutions with customer requirements.

• Leveraged strong communication skills to build lasting relationships with clients and International Universities(UK/USA), maximizing customer satisfaction and retention. • Collaborated closely with the product development team to relay customer feedback and suggestions, leading to the integration of new features that improved user experience and retention rates. • Utilized CRM tools to track customer interactions and follow-up on inquiries, maintaining a high level of responsiveness and accountability.

Offering end-to-end services, encompassing everything from applications to accommodation, assisting students in selecting the right university and course to enhance their future prospects. Developed and delivered engaging presentations to prospective clients(B2B), effectively communicating the value proposition and unique selling points of the company's services. Leveraged knowledge of traditional banking practices to provide tailored financial solutions and guidance to students and their families.

[Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions]