Divya Chopra Sharma

*Experience in talent acquisition and stakeholder management, with a focus on diverse recruitment strategies. *Set up talent acquisition teams and created search strategies to attract high caliber candidates, while also developing plans to improve diversity recruitment efforts. *Identified areas for improvement in the talent acquisition process and developed metrics and reports for internal and client usage. *Partnered with country/segment leadership to build effective sourcing strategies and maintained a network of potential candidates. * Driven strategic recruiting projects and campaigns to augment talent sourcing capacity and amplify the employer brand recall. *Experience in team management and driving career progression for interns through a structured program

Managed end-to-end recruitment for the finance (BFSI) vertical, understood business strategy and talent needs, and createed an ongoing talent pipeline. Sourced and screened candidates, evaluated fitment, enabled the end-to-end hiring process, and used various channels like headhunting and job portals. Also maintained a potential pool of candidates for future use and reduced recruitment cycle time with improved cost and quality of hire for multiple banks.

*led a small team of consultants as a point of lead and managed the end-to-end recruitment process and functional hiring strategy and outcome. *Worked on strategy with a framework, recruitment status and potential roles within the organization. *Understood the business strategy and talent needs and delivered expected objectives. *Mentored the team on the roles/responsibilities of the open positions along with the culture and client expectations. *Sourced and screened the candidates at the multiple stages to evaluate the fitment in terms of responsibilities and hygiene factors. *Additionally, they enabled Acquisition and Talent Management with Vendors and other partners to ensure targets were achieved. *Trained consultants and also ensured the quality of recruitment specialists through various online and offline modes.

*Managed/Performed delivery of ILT (Instructor Lead) / Facilitator led training courses for Trainers and new hires for US and EMEA • Ensured effectiveness and Quality of training met Customer Expectations & delivered CE including Certification of Trainers • Led Vitality for the US Tech Support Business • Created training content and drove resource development on the floor. Conducted TNI/TNA for the agents • Managed VOC on customer communications, up-skilled resources and improved performance in verbal and written communication; and drove employee training and development practices • Worked closely with Vendors in all training related vendor management activities: Trained and evaluated Vendor Trainers • Worked with CEC org in Up Skilling CEC and conducted TTT level exercises for them • Hired new team members by conducting Voice and Accent assessments and worked closely with HR • Was part of Internal Train & Hire - Conducted specialized training for new hires (rejects) to upskill them to meet Dell hiring standards • Drove Versant testing across the site - coordinated technology to test all Dell employees on Fluency • Developed and delivered individual training/group coaching and instructional programs, encompassing a wide range of areas i.e. soft skills, CHS, operational & management in terms of skills and attitude. • Developed content as well as executed new initiatives, pilot batches, train the trainers and certifications at all levels • Was part of many global projects aimed at providing innovative training solutions to enhance customer experience.

Worked as a Corporate Communication trainer for new hires in different businesses and as a process trainer for Healthcare. • Collaborated with the central hiring team to facilitate Central Voice Hiring. • Mentored and coached new hires in the process and provided work out sessions to vintage team members in GE Medical Systems. • Lead training calls with the business and designed and delivered training modules to new hires to bring them up the learning curve. • Assisted the TM in various reporting and business calls as a Developer in the Business. • Conducted refresher sessions to ensure knowledge consistency for the entire SBC team. • Worked as a Call Quality Expert and Dispute Resolver for the GE Medical Systems Collection Expert for the GE Medical SBC team in Milwaukee