Divya Bharathi Subramaniam

Handled inbound and outbound customer calls, emails, and chat inquiries with professionalism and efficiency. Updated and maintained customer records in the CRM system, ensuring accuracy and confidentiality. Resolve Return & Refund cases within stipulated SLA Highlights Efficiently resolved customer complaints and issues, achieving 90% first-call resolution rate and maintaining 100% customer satisfaction score. Recognized as “Employee of the Month” for exceptional service and contributions to team success.

Monitored inventory levels, conducted regular stock audits, and ensured optimal stock levels to meet demand while minimizing excess. Utilized SAP to monitor stock levels and generate detailed reports on inventory performance. Maintained accurate inventory records using SAP, and updated databases to reflect real-time stock levels. Managed Shopee, Lazada and Tiktok platforms inventory Analyzed inventory data to identify trends, forecast future inventory needs, and support purchasing decisions. Highlights Reduced inventory holding costs by 30% through effective demand forecasting and optimized stock levels. Managed inventories for major promotional campaigns including: - Payday Sales - Shocking sales

Assisted in the planning, execution, and monitoring of marketing campaigns across various channels, including digital, social media, and traditional marketing Developed and edited marketing materials such as blog posts, social media content, and promotional materials to engage target audiences increase by 50% Supported daily operations in a busy retail environment, assisting with inventory management, sales transactions, and customer service. Contributed to visual merchandising efforts, ensuring that displays were attractive and aligned with company standards. Engaged with customers to address inquiries, resolve issues, and provide product recommendations, enhancing customer satisfaction. Highlights Developed a customer service improvement plan that led to 50% increase in customer satisfaction scores in academic project. Contributed to sales increase through effective merchandising and customer engagement strategies by getting highest sales in the outlet

Assisted in the management of inventory by tracking stock levels, processing orders, and coordinating with warehouse teams to ensure timely delivery. Prepared and processed documentation for incoming and outgoing shipments, including packing lists, bills of lading, and inventory reports. Conducted regular inventory audits to identify discrepancies and implemented corrective actions to maintain inventory accuracy. Highlights Enhanced safety standards, resulting decrease in workplace accidents by developing and enforcing updated safety protocols. Conducted warehouse renovation project in order to get a convenient space for all the pallets (stocks)