Divvya Kauur Gill

I help people going Divorce, Separation or terrible Break-up from feeling GUILTY , OVERWHELMED & a FAILURE to a place of SELF LOVE and EMPOWERMENT Lets get YOU Passionate about LIFE - All Over Again (AOA) Book your free strategy call with me today and know how I can help you move from heartbreak to happiness in just under 45 days. To book your free call 👉🏼 https://calendly.com/kaurdivvya/45min Follow me on Facebook: https://www.facebook.com/people/Divvya-Kaur/100069057003727/ Follow me on Instagram: https://www.instagram.com/divvya_kaur/ ------------------------------------------------------------------------------------------------------- Also if you a women of Indian origin who is going through divorce / separation and had enough of the society STIGMA ---- then it is time to change that now Join my private Facebook group - https://www.facebook.com/groups/3974676549296451/ "When no one stands with us we stand with each other" In India Divorce is still considered a stigma and this topic is hushed under the rug or not talked about at all. This group is a support group for divorced Indian women who are ready to break this stigma by uplifting self and others and normalise Divorce in India.

Having spent more than a decade in Visa Outsourcing Industry and managing Business Development, Projects and Operations in various countries, I bring with me a plethora of knowledge, skills and expertise in the field of Visa's and Service / Contact Centre Outsourcing. Area's of specialization * Competition analysis * Business development tools and techniques * Past & future global market trends & * Visa processes & enhancement opportunities

As a general manager ‑ business development, I assumed key accountability for setting up, managing, and developing new division of Identify Management and Citizen Services portfolio in CIS, Europe, and the Middle East, while providing Central support to other regional teams. In addition, I devised and executed new and effective marketing and communications strategy for the upcoming division. I worked alongside with the executive board on finalising/executing GTM strategy along with securing business and strategic partnerships. Following are my key achievements that I attained: • Increased profitability by overseeing bid/tenders, RFP responses, and innovative solutions. • Created awareness of the new division in the global market through PR events and exhibitions • Streamlined reporting structure by introducing Salesforce across the organisation that reduced duplication of efforts and slashed workforce cost by 33%.

In this tenure, I planned, implemented, and oversaw company initiatives and projects, while maintaining solid working relationships with various Embassies and Consulate General in South Asia and with the Ministry of Foreign Affairs in Bangladesh, India, and Sri Lanka. I collaborated with the central BD team for managing regional tenders (RFPs, EOIs, RFIs, and RFTs), as well as on global tenders. I built a strong network with external agencies, consultants, and competitors to manage vendor activities. I formulated, submitted, and maintained progress reports on regional sales, market analysis, competition data, and alternate service offering for the clients. Following are my key achievements that I attained: • Tactfully negotiated and secured new tenders with 100% retention of all existing clients. • Scored 4.9/5 consecutively two years in Voice of Mission feedback that received from the clients.

During this period, I coordinated day-to-day activities for all key stakeholders, while ensuring the smooth running of all operations as per defined SLAs. I led, coached, and empowered large teams to propel excellent customer service and satisfaction, as well as achieve/exceed the financial targets for region/country. I built and strengthened strong client relationships with Diplomatic Mission(s). I identified key areas of improvement and implemented new innovative solutions to drive organizational success. I ensured the successful execution of new projects in the region/country. Following are my key achievements that I attained: • Increased value-added sales by 20% in North India. • Piloted a fully automated visa acceptance kiosk at the Italian Service Centre, New Delhi which reduced the Travel agent TAT by 15%.

I executed tendering activities (RFPs, EOIs, RFIs, and RFTs) according to firm standards and regulations. I employed effective strategic planning to track and complete all deliverables within the deadlines. Following are my key achievements that I attained: • Drove company’s image and awareness in the global market through PR events. • Designed and developed new brochures, emailers, and flyers, as well as rebuilt the corporate website to attract new visitors and potential clients.

As a Sr. Project Manager, I - Implemented 5 projects in a short period of time within budget - Prepared project plans, project budgets, communication plan, WBS & review mechanism for each project - Communicated and coordinated with other functional groups and stake-¬‐ holders for effective smooth and successful project delivery - Liaison directly with associations like VISA/ MasterCard for certifications - Conducted projects closure review and documented experiences and relevant findings

As a Project Manager in VFS Global, I - Set up 9 new Visa Application Centre in 5 countries for VFS Global and reported directly to the Vice President– Projects - Designed innovative solutions as per customer need & requirement Prepared budgets, project plan, communication plan & a review mechanism for all new projects Worked efficiently and collaboratively with various teams (onsite & virtual) for an on time successful roll out - Negotiated with vendors for cost efficiency - Developed content for websites according to the specific customer requirements - Led the user acceptance test on all new related mission software’s - Provided support to operations for a specified time, allowing them to transition smoothly into “business as usual” phase