Divina Rua Santana

Responsible for leading and executing end-to-end digital transformation initiatives, defining transformation roadmaps aligned with business strategy, and driving process digitalization, automation, and AI-enabled solutions across the organization. Oversees business process reengineering, technology implementation (ERP, CRM, ATS, and automation platforms), change management, and adoption strategies to ensure measurable improvements in efficiency, scalability, and performance.

Responsibilites: 1. Performance Optimization: Continuously monitor service performance metrics and implement strategies to optimize efficiency and effectiveness. 2. Process Improvement: Conduct regular reviews and analyses to identify areas for improvement. 3. Team Leadership: Lead a diverse team, providing guidance, support, and mentorship. 4. Training and Development: Develop and implement training programs to enhance team skills. 5. Client Interaction: Serve as the primary point of contact for clients with major issues, building and maintaining strong relationships. 6. Process Optimization: Identify opportunities for process optimization and automation. 7. Innovation: Lead cross-functional teams to implement new technologies and tools. 8. Risk Mitigation: Mitigate risks associated with service delivery. 9. Industry Trends: Stay abreast of industry trends, best practices, and regulatory requirements. 10. Project Management: Shepherd technology projects from start to finish. Achievements: - Designed a project management framework for IT projects: Developed a set of processes and practices to plan, execute, and monitor information technology projects, improving efficiency and adherence to deadlines. - 10 NEW Dominos' Pizza Stores Opened in time record. - 20% reduction in payroll processing time. - 95% reduction in monthly billing time.

Responsabilities: *Sheperd process improvement projects from start to finish. *Analyze current business processes, workflows, and procedures to identify inefficiencies, bottlenecks, and areas for improvement. *Develop and implement process improvement strategies aligned with the organization's strategic objectives and goals. *Lead cross-functional teams in implementing process improvement initiatives, ensuring buy-in from stakeholders and effective change management practices. *Foster a culture of continuous improvement throughout the organization by promoting awareness, participation, and recognition of process improvement efforts. *Utilize data-driven approaches to identify root causes of process inefficiencies and develop evidence-based solutions. *Ensure that process improvement initiatives align with quality standards, regulatory requirements, and industry best practices. *Provide training and development opportunities to employees involved in process improvement initiatives, equipping them with the necessary skills and knowledge to drive change effectively. *Establish key performance indicators (KPIs) and metrics to track the progress and impact of process improvement initiatives. Achievements: - Designed a process improvement framework for a company: Developed and introduced a set of methodologies and practices to optimize internal processes, leading to greater operational efficiency and the identification of continuous improvement opportunities. -100% Automated financial statements using POWER BI for 12 companies. -Increased productivity and compliance with the SLA of 96%. -Implementation of the Help Desk system and SOFTLAND ERP payroll modules. -Increase installed capacity in archives of 33.6% -Reduction of the storage cost from US $ 1.6 Und to US $ 1.2 Und.

The core responsibilities involve designing, implementing, and managing compensation programs to attract and retain talent while aligning with organizational goals and budgets. In addition, conduct market research to ensure competitiveness, collaborate with HR teams to develop policies, and evaluate job roles for appropriate salary ranges and incentives fostering fairness, transparency, and employee satisfaction while supporting organizational success. Achievements: -Redesign of the payroll management process, reducing the processing time from 5 working days to 2 days. -Implementation of a validation tool for labor benefits, decreasing errors by 99%. -Parameterization and configuration of payroll transactions, resulting in a decrease of errors in accounting interface to 100%. -Recognition for being the most committed employee in 2018.

Responsible for: Documentation System (Policies and procedures, forms, work instructions). Design, implementation and management of Key Performance Indicators(KPI's). Establish and improve process controls in the company. Provide training as necessary for process improvement. Lead a team of engineers. Deliver quality controls and enhancements to proactively address problems and improve product quality, service flow, customer satisfaction and bottom-line results. Worked with all levels of management and client teams to drive consensus, collaboration and forward momentum toward the completion of project milestones and the attainment of client goals. Identified savings/improvement opportunities and solved challenging technical, process-flow and resource-limitation problems.  Member of Project Management Office(PMO).

Perform audits for verifying the correct operation of the processes established for the Company, evaluate internal controls, detect failures or opportunities to improve compliance with policies and procedures, develop and implement policies and procedures it deems appropriate to strengthen the security and integrity of operational processes, prepare audit reports and run the Annual Audit Plan.