Divesh Kanwar

As Senior Director of Professional Services at a leading enterprise point-of-sale (POS) company, I lead cross-functional teams focused on delivering exceptional client experiences and operational excellence. I oversee the Implementation, Menu, and Project Management teams, as well as our Training and Technical Engineering function, driving end-to-end success from onboarding to go-live. My focus is on optimizing service delivery, improving scalability, and aligning team execution with strategic goals. I work closely with clients and internal stakeholders to ensure seamless deployments, customized solutions, and long-term satisfaction with our POS platform. Key Responsibilities: * Leading and mentoring high-performing teams across implementation, menu configuration, project management and training * Streamlining processes to accelerate deployment timelines and enhance customer satisfaction * Driving cross-team collaboration to ensure alignment on goals and deliverables * Supporting technical escalations and solution engineering through close partnership with our technical engineer * Fostering a culture of accountability, continuous improvement, and customer-centricity

• Oversee project delivery, lead a team of implementation specialists and project managers • Follow up on assigned tasks to internal teams to ensure proper timelines are met • Resolved staff conflicts and identified potential areas of improvement. • Tracked project and team member performance closely to quickly intervene in mistakes or delays. • Conduct quality assurance tests to ensure compliance with standards • Implement process improvements to enhance efficiency and quality • Developed, maintained and utilized diverse client base. • Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.

• Managed operational planning, budgeting, and sales reporting • Controlled product and labor costs while mitigating operational risks • Oversaw external brands like Pizza Pizza, Tim Hortons, Bento Sushi, and Smoke’s Poutinerie • Identified and corrected operational issues to maintain optimal performance • Strengthened product branding through community events and marketing initiatives • Conducted monthly health and safety inspections and policy follow-ups • Ensured compliance with Compass Quality Assurance and Health & Safety programs