Dipankar Roy

•Managing CASA, AEPS, DMT, Cash Flow, Insurance & Recharge products, apt at identifying issues and driving innovative solutions for new requirements. •Drive onboarding, revenue growth, and business expansion through BC. •Managing NSDL banking outlet channel, Mater Distributors, and Distributors with proficiency. •Conduct comprehensive crime checks, AML verifications, and NPCI AEPS negative registry screenings on all data before agent onboarding, ensuring stringent parameters before proceeding with onboarding processes. •Monitoring and analyzing AEPS transactions to detect and investigate suspicious activities carried out by agents. •Actively contribute through ideation and propose solutions for enhancing products, optimizing processes, and improving systems. •Efficiently manage CSP and BC queries via mail and calls, consistently resolving queries within defined TAT.

•Oversee and manage multiple channels within the cluster, driving business growth and ensuring achievement of sales and revenue targets. •Supervise the acquisition, retention, and performance of a large network of FINO Merchant agents; ensure they meet sales and service quality standards. •Execute and monitor key banking initiatives, including BC Banking and other FINO products, across the cluster. •Ensure efficient management of cash operations, logistics, and daily operational activities within the cluster. •Provide ongoing training and support to agents and staff to enhance performance and service quality. •Ensure all agents adhere to regulatory and bank-specific compliance requirements. •Address and resolve agent and customer queries promptly, ensuring a high level of customer satisfaction. •Generate and analyze performance reports to provide insights and updates to senior management. •Identify and develop new market opportunities, driving the expansion of the agent network and customer base.

•Drive the achievement of sales targets for banking products and services within the assigned territory. •Recruit, onboard, and manage a network of FINO Merchant agents; ensure they are effectively trained and equipped to meet sales goals. •Identify and develop new business opportunities within the territory to expand the customer base and agent network. •Build and maintain strong relationships with agents, customers, and local stakeholders to foster business growth. •Track and report daily sales performance, market trends, and agent activity; provide insights to senior management. •Ensure agents adhere to regulatory and bank-specific compliance requirements, minimizing operational risks. •Conduct regular training sessions for agents on FINO products, services, and sales techniques; provide ongoing support to enhance performance. •Manage operational activities, including cash management, logistics, and troubleshooting within the territory. •Address customer and agent queries promptly, ensuring high levels of service quality and satisfaction. •Work closely with the Cluster Head and other regional teams to align on strategy, targets, and best practices.

• Implementation of BC Banking Project (UBI & Canara Bank) throughout the district. • Ensuring all BC Banking Project CSP should meet 100% billable criteria and 10% incremental CTP every month. • Implementation & managing Bharat Petroleum Pump by doing Onboarding and Training. • Acquire and retain potential FINO Merchant agents to generate, grow and manage portfolio of bank's products and services • Managing Over 750+ Merchant Network • Map lifestyle, risk profiling, sustainability & viability of agent (at the time of agent appointment) • Achieve monthly and annual sales target like appointment of agent, no of account (Pratham / Subh / Jan Savings/ Bhavishya), Device Sell (MATM / WPOS / IDENTI5 / FALCON), AEPS / Micro ATM / DMT / CMS / Insurance Count, Transaction Count. • Managing Operational Activities • Providing Logistics Support • On boarding agents on the FINO platform • Train FINO Merchant agents on the products • Technical trouble shooting for FINO Merchant • Monitor agents targets on a daily basis • Ensure sales service quality • Ensure cash management of agent’s mapped to him • Ensure timely closer of agent’s/customer’s request • Provide services to all agent’s at all stages • Handle agent’s queries on transactions • Providing regular reports for Management requirements • Ensure compliance as per the bank requirements

• Acquire and retain potential microATM agents to generate, grow and manage portfolio of bank's products and services • Map lifestyle, risk profiling, sustainability & viability of agent (at the time of agent appointment) • On boarding agents on the Novopay/TCS platform • Train microATM agents on the products • Technical trouble shooting for microATM • Monitor agents targets on a daily basis • Achieve monthly and annual sales target like appointment of agent, no of account (BSBDA/Classic/Platinum), FD/RD Count, Transaction Count. • Ensure sales service quality • Ensure cash management of agent’s mapped to him • Ensure timely closer of agent’s/customer’s request • Provide services to all agent’s at all stages • Handle agent’s queries on transactions • Ensure compliance as per the bank requirements

• Implementation of E- Governance Projects throughout the District. • Implementation of Rural Banking Project. • Monthly Performance checks & develops them for achieving their goals. • To examine the inter-institutional coordination in the formulation and implementation of our Annual Plans. • Promoting and Nurturing Self Help Groups for Creating awareness about savings and other products for the Villagers. • Providing regular reports for Management requirements. • Providing Technical Support

• Overall in-charge for the district project activities. • Meet enrolment targets and complete activities as per the defined SLAs with the customer. • Plan for Dist rollout. • Coordination with Govt. authorities(D.M, S.D.O, B.D.O, Municipality Chairman, Counsilor, Pradhan). • Cash Management. • Making proper MIS and reports. • Managing Over 20 Technical Support Team & 200 Field Operators. • To review progress in implementation of official language.