Dipak Chopra

Leading global, enterprise-wide advancement through integrated process, technology, business architecture, and process architecture strategy. I build and lead scalable process models, automate workflows, and enable digital orchestration using AI, low-code platforms, intelligent automation and enterprise orchestration platforms. I oversee continuous improvement, global lean and citizen development programs, platform governance, and production support. Key digital tech includes products such as Microsoft Power Platform, Blue Prism, Camunda, SAP Signavio, LeanIX, Appian,and other enterprise automation solutions—ensuring processes, systems, and teams operate with reliability, speed, and measurable business impact. Key Focus Areas: Business architecture & process architecture Enterprise process design & global operating models Workflow automation & AI-enabled orchestration Continuous improvement & enterprise efficiency initiatives Low-code/automation platform governance & citizen development Platform upgrades, migrations & production support Cross-functional alignment to deliver consistent, scalable value Focused on building a global enterprise where people, processes, platforms, and architecture work in harmony to drive performance, resilience, and innovation.

Enterprise Process Standards & Collaboration - global business process taxonomy, business process insights and analytics, change governance, global business process ownership and innovation Enabling enterprise business innovation-automation mindset and value build - business process improvement framework based on lean six sigma, agile, design thinking, citizen development - low code platform, workflows, visualizations, and robotics Implementing end-to-end global process re-imagination and future state build - service model design, design thinking, lean, automation, digitization, visualization, workflow, and orchestration Microsoft power platform, Blue prism, Camunda, Appian etc. Lean six sigma, design thinking, service design, data analytics, process mining, value stream mapping, business process management notation (BPMN)

Responsible for Lean Digital Transformation ($500+ MM IT business globally) serving all industries verticals including Capital Markets, BFSI, Capital Goods, Retail, Life Sciences, Healthcare, Industrial/Manufacturing, GE. Service line orientation include Agile, DevOps, Application Development, Application Maintenance, Application Support, ITMS, Enterprise Application Services (ERP/SAP/Oracle), Business Intelligence etc. Heading teams of transformation, robotic process automation and PeX covering global deliveries. Delivered business impact of $400 MM ++. Driven over 600+ Lean and Green/Black Belt Projects including technology/digital inclusions and POVs. Driving assessments and co-creating value generation road maps along with customers & experts. Innovation, Lean and Process Design - Design Thinking, Lean Six Sigma, Agile, Scrum, DevOps, Disruptive thinking Digital Transformation, Robotic Process Automation, Artificial Intelligence, Cloud Industry Standards & Frameworks - ISO, CMMI, Information Security, Business Continuity Responsible for enhancement of Business Tech LDT team comprising of transformation master black belts, digital black belts, Scrum Masters, Agile Coaches, ITIL experts, Robotic Process Automation Analysts, Re-engineering experts, ITIL & PmBok experts and IT Internal Auditors. Facilitating Net Promoter Score and customer orientation initiatives.

Strategic leadership in business excellence institutionalization. Driving projects to build process improvement and innovation culture. Managing CSAT engagements and surveys, analysis of results and setting up of improvement areas Enhancing institutionalization of industry best practices adoption like ISO 27001:2013,ISO 20000, ISO 9001, CMMI, ITIL, RBNQA etc. Setting up and mentoring quality transformation to business excellence Key areas also include partner audits, partner CSATs, lean six sigma, internal training, internal audits, awareness campaigns, metrics dashboards & frameworks Headed a team of black belts, Internal Auditors, and IT quality experts

Key Domains:: Information Technology (Software and Integrated Systems), Power, Telecom, BackOffice, HealthCare, Banking, FMCG, Defense, Power, and Consulting Consultancy: Business Excellence, Performance Excellence , Process Excellence, Service Excellence, Project Management, Continuous Improvement,Reengineering - AS-IS Analysis - Guiding transformation journey towards the TO-BE state - Expertise sharing on CMMI for services, Agile SCRUM, CMMI for development, Metrics based performance management, Predictive Project Management, Business Conitnuity, CMMI for Development, CMMI for Acquisition, RUP, Lean Six Sigma Trainings, Webinars, Seminars & Workshops - Service Excellence, CMMI High Maturity, Agile, Project Management, Quality Assurance and Management Regions:: USA, Europe, Philippines, Singapore, Malaysia, Egypt, Vietnam, Taiwan, Singapore, Turkey and India. Models/Standards:: CMMI for Services, CMMI for Development, ISO 27001, ISO 9000, AS9000, Agile SCRUM, Lean Six Sigma, RUP, Balance ScoreCards, Innovation and ITIL

- Software Quality Assurance audits and portfolio support - Process Improvement - Alignment to models like CMM/CMMI

Service design and establishment, service delivery, data analytics and reporting based on digitial enabled solution Product management, monitoring tracking and stakeholder involvement management of digital product Internal audits, trainings, process improvements, digitization of processes As a Product Manager/Specialist Team Member o Project Planning, Scheduling and tracking for development and service projects o Product development planning and management As a SEPG Lead/QA o Process Definition & Implementation Facilitation o Continous Process Improvement o Service framework setup using DFSS and Balance ScoreCard

As a Product Manager/Specialist Team Member o Project Planning, Scheduling and tracking for development and service projects o Product development planning and management As a SEPG Lead/QA o Process Definition & Implementation Facilitation o Continous Process Improvement o Service framework setup using DFSS and Balance ScoreCard

System development, architecture design, testing, deployment for global clients Quality assurance