Diogo Augusto Wermann

IT Assistant @ Launer Química

About

I began my professional journey in late 2023 after finishing high school. Since then, I’ve been dedicating my free time to studying programming and building projects that sharpen market‑ready skills. I’m currently in the final year of my Information Technology diploma (expected completion mid‑2025), which I started in July 2022. In parallel, I enrolled at La Salle University in February 2025 to pursue a Bachelor’s in Systems Analysis and Development (anticipated graduation in 2028). Fueled by a growing passion for web and app development and cybersecurity, I’m eager to launch my career in this field—contributing to meaningful innovations and embracing the ever‑evolving challenges of technology.

Country

Brazil

City

Estrela

Industry

Retail

Skill

Research Skills, Virtual Private Network (VPN), Office 365, Linux, Servers, Windows Server, System Development, Representational State Transfer (REST), PHP, Logical Reasoning, C#, Mathematics, HTML, Tecnologia da informação, Inglês, Resolução de problemas, Git, Algoritmos, Controle de versão, Programming

Experience

IT Assistant

Launer Química

2024-4 - Present · 2 yrs 6 mos

Brasil

As an IT Assistant, my main responsibilities include maintaining user computers, providing technical support, and managing database backups. Additionally, I work on automation and optimization projects to improve internal processes. Key Contributions & Projects: Automated Backup System: Developed a Windows service to automate database backups, ensuring data retention for one week while preventing scheduling errors. File Organizer & Web Scraper: Created automation tools for file management and data extraction, improving efficiency in handling large datasets. Email Backup Automation (Ongoing): Building a system to back up emails automatically, preventing data loss due to hardware failures. This involved learning about VPN connections and MikroTik configuration to include remote users while keeping the network secure. Software Deployment Script: Developed a script that installs required applications after a system format, dynamically executing based on user domain groups. Helpdesk & Knowledge Base Management: Provide technical support through the Hesk helpdesk system and maintain an updated knowledge base for future IT staff. Technologies & Tools: Programming: Python, SQL and FrontEnd IT Tools: Ventoy, AnyBurn (for ISO management), and other utilities for system maintenance Networking & Infrastructure: VPNs, MikroTik configuration Through these projects, I have not only strengthened my technical skills in automation and IT infrastructure but also learned to think strategically about process improvements and problem-solving within a business environment.