Diogo Pereira

On this position I had an extremely critical responsibility to lead, coach and guide professionals which were responsible for the very first customer contact. It´s key to have this talented team well trained, motivated and engaged with the company mission and values to deliver the best on this customer contact. It was also crucial to have a huge relationship with all company stakeholders to align the company objectives also providing feedbacks from customers to keep company building best sales plans and solutions. Furthermore, this role was also important to build great career path to reps, prepare and get them succeeding and ready to their next step.

Seeking and developing current and new customers, looking for opportunities to sell media and cloud services solutions through add-on off-cycle and renewal upsell. Deliver strategic conversations with new trends, peer’s comparisons, benchmarks and business reviews. Internally providing accurate sales forecast, reviewed sales plans and proposing sales programs discussions. Relationship with main Decision Makers (mostly C-level) delivering a complete Business Review within KPIs, ROI and proposals.

Develop and manage partners to sell and support Enterprise and SMB customers. Seek and develop new business partners to understand the customer needs and deliver the right portfolio and set of corporate solutions within Apple products. Design and execute new Go To Market strategy and programs to increase demand generation. Also responsible to coordinate all strategy and programs across Apple teams: marketing, operations, finance and legal.

Manage and improve sales through partners channel. Seek for opportunities inside the partner to increase their revenue through new sales programs as well as demand generation working closely to partner marketing team. Partner´s sales team management to ensure the customer satisfaction, sales funnel management and new solutions trainings/deployment. Management of forecast and customers opportunities thru different kind of partners: ISVs, System Integrators and SMB.

Accountable for P&L and budget management of 3 line of business (LOB), also to develop and execute product launches, Go to Market strategy, production and sales forecast as well as alignment and execution with sales teams, trade marketing, PR, legal, controller and others. Also responsible to present and deliver to stakeholders certain performance reports, competitor analysis and product roadmap.

Specialist for testing new products before its launch. Develop and deliver trainings to the customer service team also being the main point of contact for any issues after product release.