DINH VU TUAN ANH

• Established and implemented sales policies and marketing campaigns to drive revenue growth across multiple showrooms. • Directed training programs for Store Managers and staff, enhancing team performance and customer engagement. • Cultivated relationships with key clients, resulting in a 25% increase in strategic account retention.

• Directed sales activities for VINFAST in Ho Chi Minh City, consistently achieving quarterly sales targets. • Cultivated strong relationships with key customers, enhancing customer satisfaction and loyalty. • Developed and implemented effective marketing strategies in collaboration with the marketing team, resulting in a 25% increase in sales.

• Managed and coached a diverse team, enhancing their skills through mentoring and training initiatives. • Proposed and managed operational budgets, ensuring alignment with strategic goals while maintaining a positive brand image. • Oversaw maintenance and repair operations, implementing policies to ensure tenant satisfaction and safety.

• Developed and executed marketing strategies that increased sales volume and brand visibility. • Analyzed market trends and competitor activities to optimize marketing programs and cost control. • Managed comprehensive marketing activities for car brands, including media advertising and promotional events.

• Planned and executed marketing events, managing budgets and liaising with suppliers to ensure successful outcomes. • Coordinated maintenance and repairs for lighting systems and facilities, enhancing the living experience at Vinhomes Apartments. • Collaborated with sales and marketing teams to develop promotional materials, reinforcing brand image and customer engagement.

• Managed the check-in and check-out processes for guests and groups, ensuring a seamless experience. • Addressed guest inquiries and complaints promptly, enhancing overall guest satisfaction. • Promoted hotel services and special offers, contributing to increased sales revenue through effective upselling.

• Managed inbound and outbound goods, ensuring compliance with organizational policies. • Handled guest inquiries and complaints, achieving a 95% satisfaction rate through effective resolution strategies. • Maintained accurate records of customer interactions, contributing to improved service efficiency. • Collaborated with team members to enhance customer service processes, resulting in a 20% increase in response time.