Dinesh Reddy E

Certified IT Professional with 12years of experience, including 6 years of experience as a Service-Now suite developer and administrator. Experience in Configuring Applications using Service-Now tool, used in ITIL Management. Strong understanding of ITIL V4. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations. • Familiar with different ServiceNow releases from Jakarta to Vancouver. • Experience in the effective use of the ServiceNow SPM data model and apply data governance strategy and considerations to maximize reuse of common data elements and to maintain high data quality. • Widely used custom/OOB Flow actions and performed development activities in most of all flow logics provided within Flow Designer • Set up Service Level Agreements (SLAs) and monitored SLA workflows, created, and tracked Service Catalog requests, and items with variables. • Designed the ServiceNow upgrades including cloning, scheduling upgrade and fixing pre and post upgrade. • Configured Mid Servers on local Windows servers for ServiceNow Integrations and Discovery Application. • Involvement in designing and creating scoped applications. • Integrated ServiceNow with internal/external systems and developed solutions using REST, SOAP. • Worked on Source to Pay operations which includes Negotiations, purchase orders, invoice. • Worked on Document intelligence to extract data from documents.