Dinesh Ch

Dinesh Ch

Senior AI/ML Agentic Engineer @ Cisco

About

As a seasoned Data Scientist with over 12 years of experience, I specialize in Statistical Modeling, Machine Learning, Generative AI (Gen AI), and Data Visualization. I have a strong track record of delivering production-grade AI/ML solutions across the Banking, Healthcare, and Retail sectors. My technical expertise includes building sophisticated models using Scikit-learn, TensorFlow, Keras, and deploying them with MLOps best practices on cloud platforms like AWS, Azure, and GCP. I’m proficient in Python, SQL, Scala, and Java, and leverage libraries like Pandas, NumPy, Matplotlib, and Seaborn for end-to-end data science pipelines. I bring hands-on experience with LangChain, RAG/GraphRAG architectures, prompt engineering, and LLM fine-tuning for real-time NLP and GenAI applications. I have led ML production support (L2), incident management, and monitoring for critical systems using Dataiku, MLflow, Prometheus, Grafana, CloudWatch, and ELK Stack. I’m also skilled in deploying containerized applications using Docker, Kubernetes, and managing CI/CD with GitHub Actions, Azure DevOps, and Terraform. With extensive knowledge of databases including MySQL, SQL Server, Oracle, Cosmos DB, and MongoDB, I ensure efficient data flow and governance across all stages of model lifecycle. My strong project management and communication skills, combined with Agile, Scrum, and Waterfall methodologies, ensure the successful and timely delivery of high-impact AI/ML solutions.

Country

-

City

United States

Industry

Information Technology & Services

Skill

Multi-agent Systems, Agents, Retrieval-Augmented Generation (RAG), Agent2Agent, Agent communication protocols, Agentic AI, ClickHouse, Grafana, OTEL Collector, Agntcy components, Anti-Money Laundering, Fraud Detection, Credit Risk Management, Generative AI, LangGraph, LlamaIndex, Crew AI, 24x7 Production Support, Monitoring & logging, GraphRAG

Experience

Cisco

Senior AI/ML Agentic Engineer

Cisco

LinkedIn
2024-10 - Present · 2 yrs

Texas, United States

Experienced in building agentic AI systems and multi-agent workflows using LangChain and LangGraph, enabling coordinated reasoning, planning, and tool execution across autonomous agents. Skilled in implementing Retrieval-Augmented Generation (RAG) pipelines to enhance contextual accuracy and reduce hallucinations. Applied LLMOps for prompt versioning, traceability, evaluation, latency monitoring, and reliability improvements. Designed specialized role-based agents and enabled structured delegation using Agent2Agent communication protocols. Integrated Agntcy Identity, Observe, and Directory to standardize behaviors and improve observability. Implemented high-performance telemetry pipelines using ClickHouse, Grafana dashboards, and the OTEL Collector, ensuring real-time monitoring, performance optimization, and scalable deployment of agentic AI workflows.

Huntington National Bank

Senior AI/ML Engineer

Huntington National Bank

LinkedIn
2022-8 - 2024-10 · 2 yrs 3 mos

United States

I Spearheaded the development and deployment of Gen AI Retrieval‑Augmented Generation (RAG) chatbots, significantly improving enterprise knowledge retrieval, customer support automation, and user experience. Using LangChain and LangGraph, I architected modular agent‑based workflows that enabled autonomous reasoning, contextual memory retention, and efficient multi‑turn task execution. These intelligent agents leveraged OpenAI’s GPT‑4, Pinecone vector databases, and hybrid retrieval strategies for contextually accurate and knowledge‑grounded responses. I implemented advanced prompting techniques—including Chain‑of‑Thought, Zero‑Shot, and Few‑Shot learning—to optimize LLM performance for complex reasoning tasks. Through custom embeddings, memory‑backed retrieval, and LLM fine‑tuning with PEFT and quantization, I reduced inference latency while enhancing model accuracy and efficiency. I also automated summarization workflows, integrated knowledge graphs, and used NLP libraries for sentiment analysis across healthcare and enterprise datasets. Additionally, I applied these Gen AI frameworks to credit risk assessment, fraud detection, and anti‑money laundering (AML) initiatives, enabling proactive risk management, regulatory compliance, and enhanced decision‑making in financial operations.

CVS Health

Senior Data Scientist

CVS Health

LinkedIn
2021-5 - 2022-8 · 1 yr 4 mos

New York, United States

Conducted in-depth analysis of website reviews using advanced NLP techniques to enhance user experience. Developed sentiment analysis pipelines with NLTK and SpaCy, ensuring data quality. Automated AzureML pipelines for efficient model training and deployment, integrated with Azure Monitor for real-time performance tracking. Created Power BI visualizations for stakeholder insights and real-time dashboards. Collaborated cross-functionally to align analytical strategies with business goals. Leveraged Azure services for data processing and analysis, ensuring secure and scalable solutions. Conducted ad-hoc analyses, provided actionable insights, and optimized ML models for performance. Implemented testing, maintained documentation, and utilized Git for effective collaboration. This approach ensured data-driven decision-making, improved customer satisfaction, and streamlined data science workflows.

Texas Department of Family and Protective Services

Machine Learning Engineer

Texas Department of Family and Protective Services

LinkedIn
2019-1 - 2021-4 · 2 yrs 4 mos

Austin, Texas, United States

Performed comprehensive analysis on large healthcare datasets, developing predictive models to forecast outcomes and improve patient care. Applied statistical techniques and ML algorithms throughout the data science lifecycle from acquisition to visualization. Utilized healthcare data for disease prevention and management, analyzing claims data and EHRs for insights. Collaborated with healthcare professionals to translate findings into actionable strategies. Implemented MLflow for experiment tracking and model deployment, ensuring reproducibility and monitoring model performance in production. Utilized MLflow Model Registry for efficient model versioning and governance. Communicated insights via presentations and reports, and collaborated with business leaders to provide data-driven recommendations. Contributed to improving care quality and operational efficiency in the healthcare domain.

Fidelity Investments

Data Scientist

Fidelity Investments

LinkedIn
2017-4 - 2018-12 · 1 yr 9 mos

Boston, Massachusetts, United States

I analyzed extensive financial datasets to uncover trends and patterns, aiding strategic decision-making. Designed predictive models to anticipate customer behavior and assess credit risk, enhancing risk management. Applied ML techniques for fraud detection, reducing false positives. Deployed models seamlessly into production, establishing monitoring systems for ongoing accuracy. Evaluated performance using precision, recall, and ROC-AUC. Cleaned and processed diverse financial data ensuring accuracy. Crafted complex SQL queries for data extraction and analysis. Provided training on analytical tools, fostering a data-driven culture.

Deloitte

Data Analyst/Data Scientist

Deloitte

LinkedIn
2012-8 - 2017-3 · 4 yrs 8 mos

Hyderabad, Telangana, India

I excel in gathering and ensuring the integrity of data from diverse sources, employing statistical methods to analyze trends and relationships. Proficient in data cleaning and transformation, I leverage descriptive, inferential, and predictive analytics techniques to extract insights. Utilizing Tableau and advanced Excel functions, I craft interactive dashboards and reports for informed decision-making. Experienced in A/B testing for marketing strategies, I conduct market research to identify growth opportunities and refine data models. Skilled in SQL for database maintenance and R/Python for statistical analysis, I design ETL processes for efficient data integration. By automating tasks and implementing data governance practices, I enhance efficiency, accuracy, and compliance while collaborating across teams to deliver tailored reports and analysis.

Education

Anna University Chennai

Anna University Chennai

LinkedIn

Computer Science

2008-8 - 2012-5 · 3 yrs 10 mos

Dinesh Ch's Contact Information

Email

******@***.com

Phone

(**) *** ****

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