Dina Abdelbaky

ServiceNow HR admin

Worked in two ServiceNow Requirement gathering and assessment projects with Apple, Inc and Bridgestone America’s. Business Requirement gathering for ServiceNow HR Implementation. Created Project plan for ServiceNow HR implementation project in partnership with business and offshore team. Presented demos and material to educate business on system functionality and features. Created and collected templates and documentation for the requirement. ServiceNow Assessment Project: Functional Lead and Project Manager of the technical assessment of ServiceNow as a case management solution/HRSD to replace their current homegrown CRM system. Worked with business stakeholders and IS&T to determine criteria for assessment. Coordinated efforts with all stakeholders and ServiceNow vendor to plan activities/questionnaires and demos to validate the feasibility of the system.

A Certified ServiceNow Administrator and Member of Ross ServiceNow implementation project team for HR as a case management system. Worked in partnership with the implementation project team on business analysis, requirements gathering, design phase, UAT, change management, documentation, team training and go live support. HR Service Delivery Administrator Fully supported the HR system side in terms of building/developing enhancements, configuration, updates and adding new business requirements as needed. As well as process improvement and finding solutions for business problems to streamline processes and drive efficiency and quality of service. Performed proof of concept configuration builds when required. PM for the ServiceNow HR System Upgrades Created upgrade test plans, coordinated and facilitated communication efforts with IT support team, vendors, and business stakeholders to perform testing of system functionality and integrations. Co-manager and Technical point person for the Annual Stores Associate Engagement Survey. This involved data retrieval from HCM using PS Query manager/SQL plus other systems and organizational resources, data manipulation, data validation, reporting, system support, and customer service. Previously used (IBM/Kenexa) and then replaced with SMG. Across all Projects; Vendor Management and worked cross-functionally with IT, Store Operations, Payroll, Employee Relations, Recruitment, Field Leadership and Executive Leadership. Systems Management & Reporting Reporting across all systems, Administration, Audits, Releases and Updates, Ad hoc projects, Training, Documentation, and Customer Support. Systems Included; ServiceNow HE, HRMS-PeopleSoft, PeopleSoft Query Manager, Learning Management system - SumTotal(LMS), ATS -Oracle Taleo, EthicsPoint (Navex Global Case Management system), Employee Engagement Surveys - IBM/Kenexa.

Digitized the manual papaer-based HR processes and employee records of the company to an HRIS cloud based application. Managed the system and the reporting. Involved in the Payroll process, hiring process, and daily company operations.