Dima Yashanov

- Built up a team that supported Black Desert Online through difficult process of switching a publisher - Organized constant flow of online tournaments for Black Squad players in Russia and CIS - Established working process between regional publisher and development studio (community management, support service, game text localization, QA) - Prepared forecasts for yearly game’s performance for higher management - Managed team’s working schedule to ensure 24/7 support - Set clear mid and long term goals for teams and individual team members

- Managed external email communication, primarily with partners at NCSoft - Was responsible for scheduling events, monetization promotions and other activities - Conducted weekly production meetings with project team and other departments - Performed negotiations with development team during business trips to South Korea - Handled responsibilities of making arrangements for public alpha-testing of a new game within Lineage 2 title

- Assisted project manager in handling various daily tasks - Managed external email communication, primarily with partners at NCSoft - Conducted weekly production meetings with project team and other departments - Maintained work processes with 4game platform development team

- Assisted the team in finding solutions for complicated customer requests - Created monthly reports on issues that players encountered - Monitored for most burning issues and escalated them to project manager - Relayed player feedback to project manager

- Handled customer requests via helpdesk system - Investigated cases of violation of game rules