dillon speer

* Imaging and configuring Laptops and Desktops * Deploying Laptops and Desktops * Traveling to remote locations to deploy PCs

* Inventory of hardware and tools daily * Traveling to sites and installing new equipment * Building images * Imaging new Point of Sales systems * Replacing hardware such as computer screens and mother boards * Testing new equipment * Working with the owner to find best equipment to use for the clients.

* Practicing and improving my customer service skills * Answering questions for proprietary software * Escalating tickets to correct groups * Answer questions from the email queue * Remote support for users * Troubleshooting network issues * Troubleshooting installation errors and issues customers have

* Help Desk management, supporting 200+ users across 9 states * Inventory database maintenance and auditing * Desktop and laptop hardware support * Server and network maintenance * Interstate field service technician * Hands-on user training and troubleshooting * PC Imaging – maintenance and upkeep * Group Policy configuration and implementation * User administration – System access, Active Directory rights, OUs, and passwords * Smartphone support and troubleshooting * Ignite cloud administration and maintenance * Level 1&2 printer support and Level 3 printer tech dispatch, ticketing, and resolution tracking

Was part of a team that was deploying Windows 7 to a client. After the PC was upgraded to Windows 7 i also was responsible for getting all the software/drivers installed on the PC's.

WelcomeThe challenges for companies competing in today's global markets are clear. Now, more than ever organizations are required to focus and excel in their core competencies. In doing so, other critical areas of the business may be overlooked. For most organizations, information technology is not considered a core competency, but a much needed area of attention. Poor service levels, constant turnover, lack of structured IT management disciplines and ever increasing budgets are common to many organizations and can hinder optimal business performance. ExperienceOur team of engineers will consistently provide cost effective and compelling alternatives for many organizations. We provide accountability, financial control, and the ability to tap into world class resources and the technologies to manage your IT infrastructure and investments.ReliableAIS provides you and your organization with clear Service Levels, 24x7x365 support, IT Service Management best practices based on the ITIL ('Information Technology Infrastructure Library') support and many other benefits.

* Assigned tickets to Technicians based on work load * Imaging laptops and desktops * Managing inventory * Escalating tickets to correct groups * Adding Laptops/Desktops to Active directory * Assist in managing IT assets * Set schedules based on workloads * Trouble shooting software/hardware issues * Remote and onsite support for over 1500 users including remote and foreign visitors * Experience with replacing and troubleshooting issues in a Lab environment * Experience with windows 7 deployment/upgrade * Remote user set up for desktops and laptops * Meeting scheduled times to contact and resolve issues for end users * Traveling to other location to cover for another technician that was taking vacation * Replacing broken hardware with new/compatible hardware from stock

* I was responsible for, * Managing call Queues * Assisting customers of all I.T. skill with technical issues * Reporting/Escalating high priority tickets * Assisting with creating new solutions for the team * Assisting coworkers with difficult Technical issues * Trouble shooting servers/server outages * Trouble shooting Desktops and Laptops * Trouble shooting VPN connection, email clients, and common PC issues

I have a degree from ITT Tech in computer networking systems"]