Dilip Moyya

Business Excellence Manager @ Americana Foods

Country

United Arab Emirates

City

Dubai

Industry

Food Production

Skill

Business Excellence, Shared Services Operations, AI & Intelligent Automation, Strategy & Transformation, Performance Management, Change Management, Strategy Alignment, Business Relationship Management, Escalation Resolution, Leadership, Strategy Implementation, Business Administration, Supply Chain Management, Operational Activities, Strategy Consulting, Management Consulting, Programme Delivery, Written Communication, Training, Customer Retention

Experience

Business Excellence Manager

Americana Foods

2023-11 - Present · 2 yrs 11 mos

Dubai, United Arab Emirates

Leading enterprise-wide transformation initiatives focused on process excellence, digital automation, operational efficiency, and governance enhancement across multiple business units and geographies. Established a comprehensive SOP framework with clear RACI mapping, driving standardization, compliance, and process control across all core functions. Implemented RPA and Power Automate solutions for finance and reporting processes, enhancing productivity, accuracy, and turnaround time. Introduced a Google-based concern reporting mechanism aligned with the organization’s whistleblower policy, strengthening transparency and accountability. Designed and rolled out SLA and quality monitoring frameworks to measure and improve service delivery performance across shared service operations. Conducted diagnostic, benchmarking, and process maturity assessments to identify improvement opportunities, achieving a potential 30% capacity release through standardization, automation, and digitization. Led the transition of key business processes to Shared Services, optimizing workflows and enabling centralized operational excellence. Deployed digital approval workflows to enhance master data and procurement process efficiency, governance, and audit readiness. Delivered Lean and Six Sigma training programs to upskill cross-functional teams and embed a culture of continuous improvement. Established structured RCA and CAPA mechanisms, ensuring timely closure of internal audit observations and strengthening control environments. Developed analytics-driven dashboards for SLA, KPI, and performance tracking, supporting data-based decision-making. Currently engaged in the group-wide AI Transformation initiative, contributing to the design of automation and intelligent process solutions to drive future operational excellence. Driving the development of an enterprise control framework to ensure sustainability, compliance, and continuous improvement across all business functions.