Dikhi Wahyudi

Lead the group of IT Service Desk and Computer Support and also IT Security, Compliance and Governance. Manage the operation side of the group as well as the improvement or new initiative projects. For the IT Services group adopts ITIL framework with ITSM tool for Service Request, Incident & Problem Management, Change & Release Management, Knowledge Based and Asset Management. Responsible for the lifecycle of IT Assets (Hardware and Software), Endpoint Management (Windows, Android and iOS). For the IT Governance group adopts industrial best practice for IT Security such as IT General Control by deploying and maintaining advanced endpoint protection (anti-malware), next generation firewall, intrusion prevention system and advanced email filtering, Rolled out IT Awareness program for the entire organization, as well as conducting regular penetration test or vulnerability assessment program. Supporting internal and external audit. Work closely with the business to capture and analyze the business requirement, translate into technical IT service demand and propose recommendation for the solution. Responsible for budget of the group, both OPEX and CAPEX.

Lead the group of IT Helpdesk and Computer Support, Application Development and Support, and also IT Security and Compliance. Manage the operation side of the group as well as the improvement or new initiative projects. For the IT Helpdesk group adopts ITIL framework with ITSM tool for Service Request, Incident & Problem Management, Change & Release Management, Knowledge Based and Asset Management. Responsible for the lifecycle of IT Assets (Hardware and Software), Endpoint Management (Windows, Android and iOS). For the IT Security group adopts industrial best practice for IT Security such as IT General Control by deploying and maintaining advanced endpoint protection (anti-malware), next generation firewall, intrusion prevention system and advanced email filtering, Rolled out IT Awareness program for the entire organization, as well as conducting regular penetration test or vulnerability assessment program. Supporting internal and external audit. The Application group implement custom application using full-stack development tool mainly in .Net but also implement low code solution using SharePoint, Nintex Workflow and Power Platform. Support the operational of the custom application. The Application Admin manage the role-based access control of Ellipse ERP and other applications, and all other aspect of Ellipse ERP's application administration Work closely with the business to capture and analyze the business requirement, translate into technical IT service demand and propose recommendation for the solution. Responsible for budget of the group, both OPEX and CAPEX.

Oversee the life cycle of internal projects and product development and support, supervise internal and outsourced programmer/analyst and deploy the suitable practice for software development across the business unit