Diem Phung Phung

• Build and leverage a partnership with Buying Offices to develop new business opportunities via new product development, and improve AD supply chain efficiency (demand and forecast visibility) • Develop and maintain strong collaboration with Avery Dennison Hong Kong, Europe, and US commercial teams for strategy alignment, market insights, and sourcing trends. • Ensure customer satisfaction by handling well routine work, KPIs requirements and problem-solving. • Collaborate closely with internal teams from Vietnam and overseas regions to ensure smooth program execution and deployment. • Develop relationships with strategic brand partner contacts across product/marketing/operations at senior levels. • Contribute to the annual planning process with quarterly updates, and create annual strategic plans for assigned brands.

• Prospect and cultivate business relationships in order to generate new leads and opportunities for new business. • Build pipeline through prospecting and cold calling. • Generate appointments and conduct presentations to clients to generate new corporate agreements for logistics services. • Cross-sell products and conduct joint calling activities with internal partners. • Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, networking events, industry ads, trade shows, Internet Web sites, and other sources. • Quotes prices and credit terms and prepares sales contracts for new accounts. • Generate and submit weekly sales reports of business activities and results – work to achieve sales goals. • Attend sales and service meetings as required. • Understand and support the goals OPL Logistics. • Maintain required records and submit expense reports monthly. • Maintain, manage and oversee current client base. • Works with customer service coordinators to keep account activities and contract information up to date. • Maintain active client base, prospects and potential lead source lists. • Investigates and resolves customer problems when deemed necessary.

Solution Customer Service Executive – Maersk SCM • Implement new customer process in logistics matrix solution chain with pipeline and system method • Manage vendors, process shipment via Maersk SCM and other Forwarder systems • Following up, Booking, Planning of Shipments as per customer SOP • Resolution of customer queries, service issues as well as follow –up on outstanding • Prepares contracts and charge structures in line with the Damco/Maersk Policy • Work with the KAMs/ Commercial team to establish and strengthen customer relationships. • Record and report the performance of the designated set of Solutions Customers that help provide suitable recommendations on: Service delivery wins, Service failures • Responsible for cross sell/up sell, customer retention • Key Account Management between stakeholders and functions.

Be an ambassador for the resort by being well informed of the property facility, services, events Resolve and escalate all issues of concern that occur with the guest and ensure they are completely resolved in short period Work closely with other cross over departments at resort like transportation, room reservation, casino guest booking Hosting, handling bus schedule Completing a journey report daily Serving a large number customers at once time.

Education Assistant(s) for the Junior program to help center communicate progress in students’ learning performance and behavior in the classroom to their parents under the purpose of consolidating home-school partnerships at Yola. Young learners require support both from their parents and teachers in their learning, and the EA is responsible of facilitating this home-school connection. Caring, understanding, passionate about education and able to work under minimal supervision. Possess strong verbal and aural communication skills both in English and Vietnamese as well as observation skills to take meaningful and systematic field notes of the young learners’ performance in the classroom.

Research field - Employee involvement and participation - International human staffing and recruiting - Management organization change - Business sustainable development - Airline business competition simulation game