diego de wautier

* Playing a role of a Swiss knife within the Experience Design team to improve the organisation of the department and the quality of the delivery. * Program mgt * Qualification of the new demands, workload & planning, risk management, communication towards the Management. * Scrum Master * Implementation, organisation & animation of the scrum ceremonies. * Project Manager * Putting problematic projects back on tracks. * UX expert * Supporting UX & UI during the conception and user-testing phases to spread best practices.

* After a first success during the 2014 elections, WeCitizens needed to be to quickly repositioned from an one-product organisation to a global citizens and electors association. I joined this non-profit organisation to lead the brand evolution through the digital ecosystem, both at a strategic and at an operational level.” * STRATEGIC DIGITAL MARKETING * Income perspectives. * Branding evolution & coherence. * Products range, definition & pricing. * Editorial framework definition & roadmap. * UX experience definition (website, mobile application and newsletters). * DIGITAL ECOSYSTEM IMPLEMENTATION * Development of the website and newsletters on WordPress. * UI production. * Statistics. * DAILY OPERATIONS * Website tracking & improvements. * Newsletter campaigns development and follow-up.

* Our team increased the Netway consulting daily rate, achieved great satisaction results * and avoided major customer claims during 5 years." * Planning, workload & program management * Quality & satisfaction management of deliverables & customers * Profitability management of a 3-6 consultants team * Recruitment & evaluation of the team * Reporting bimonthly kpi's to the board & business plan definition

Professional tools - The SNCB decided to implement a new trains & resources planning tool. They were aware that UX is crucial for this core business application. I was in charge of developing adhoc UX criterias and coaching (jan17) stakeholders during the tender process. - I conducted field studies (UTA) and developed wireframes for a contact center (profile db), a control room (incident log) and a technical hall (HR kiosk app). B2C website - The Marketing & Sales division was willing to create a new e-commerce website. I conducted a 360° analysis and defined a strategy for it: governance (business objectives & user tasks), data analyses, benchmark, directions & recommendations, qualification of the supplier. - I also coached the in-house team definition of a specific sales desktop & mobile process. Intranet - On this ongoing process, I defined a strategy for the Homepage, I coached an authentication migration process, I developed recommendations to improve the attractiveness of ‘MyWorkplace’ and I conducted user-testing.

* During 8 years, I managed customers & projects at operational & management levels of worldwide * organisations in banking & insurances, telco, consumer goods, travel, industry, pharma, business * intelligence, media, services and institutions." * Offer definition, cross & up-selling * Organisation mapping & relationships * Business objectives & kpi's definition and follow-up * Risk identification and management * Planning, governance & role definition * Executive presentations

* Thanks to an expert team and our neuro-scientific approach, we often questioned the business processes and exceeded the expected results: increasing traffic, conversion, cross & up-selling of B2C websites, B2B extranets & intranets, mobile applications, newsletters, landing pages and forms." * Analysing the activity of audiences (UTA, fMRI, Eye-tracking, web analytics, audit & benchmark) * Defining expected behaviours, user journeys, navigations and accesses strategies * Designing user interfaces (advanced wireframes, challenging technical capabilities and coaching graphic designers)

Currently deploying UX throughout the company: evangelisation, documentation & templates, internal communication, methods (design thinking, design sprint, user-testing, workshop), roles definition, recruitment, coaching, UX demand & capacity management, leading projects and expertise.

* Immoweb belongs to every Belgian’s life for long. * But the old Lady is today at the eve of a deep cultural & digital transformation, * where I have the unique opportunity to lead one of the key track: * the User Experience (UX) evangelisation throughout the company. It means: * PRODUCT Mgt (70%) * Developing and promoting projects and UX methods: * Customer journeys, User-testing with eye-tracking, AB testing, Progressive release, continuous improvement. * Project development: UX expertise. * PEOPLE Mgt (20%) * Responsible of a team of 7 UI Designers, Product Owners & Product Managers * active on B2C Desktop, B2B Pro, B2C Native Web App, B2C Classified funnel, Advertising & QA. * Department organisation, recruitment, objectives, weekly coaching, Agile support, assessment. * PROGRAM Mgt (10%) * Business objectives & KPIs. * Business demands (projects, improvements, bugs) prioritisation, integration, release & followup. * General coordination & Roadmap (Jira). * Trainings: Design Thinking, Data Mining Fundamentals, Machine Learning.

General project management, analysis, strategy, requirements, supplier selection & followup, internal communication, user-testing & training. One Sharepoint platform, 3 intranets for 8.500 employees of Fabricom, Services and Axima. Desktop & mobile.