Diego Alfonso Celis

Setup & invested in the firm, spearheading all levels of property investment & management planning, execution, monitoring, and inspection of new and existing properties. • Use proven sales and negotiation abilities to achieve optimal sale and rental prices • Oversee property maintenance, working with various tradesmen to complete repairs • Manage multiple rental properties with outstanding planning and organisation • Carry out reference and credit checks on new clients • Offer bespoke advice on property value based on current market estimates • Monitor property market trends to accurately anticipate and meet tenant demand • Collaborate with clients, solicitors, and surveyors to progress property sales • Coordinate sales through communication with buyers, sellers, and solicitors • Inspect rental properties before and after tenancies, appropriately handling bond payments • Draft leasing and sale agreements for tenant signing • Work with property managers to maintain market readiness & facilitate smooth transitions • Establish key relationships with potential leasers and renters Key Achievements • Manage property portfolio worth over £4M • Contributed to company revenue by securing £100K in property sales • Realigned company's structure, decreasing scheduling times and increasing profits 50% • Met and exceeded revenue goals by 100% through generating new leads and identifying new property clients • Manage over 100 tenants

Setup the Hammersmith Branch in 2012 & the Shepperd’s Bush Branch in 2015, running both operations on all levels including budgets, HR, training, sales & shop design. • Achieve sales goals and increased revenue through effective strategy development and organisational leadership • Remedy employee and customer conflicts quickly, using excellent decision-making and problem-solving abilities • Generate strategic business plan through market analysis and responsible fiscal management • Keep all building areas and equipment functional and well-organized to promote business performance • Maintain outstanding hygiene levels for optimised customer safety & regulatory compliance • Enhance new product awareness by posting engaging images to company websites and social media accounts • Put together realistic budgets based upon actual costs and fees for effective business operations • Remain up to date on current product trends, regularly attending key trade shows to evolve current stock offerings • Increase customer sales conversions through strategic staff performance incentives • Capitalise on social media platforms to recruit key influencers and increase market awareness • Put in place clear controls for financial administration and business management • Partnered with management team to optimise operations and reduce costs Key Achievements • Trained & mentored 90+ team members effectively, developing high-achieving, driven staff • Conceptualised and implemented promotional campaigns, boosting product sales by 100% • Introduced flexible work arrangements to improve employee satisfaction, resulting in 50% lower turnover

• Provided customers with detailed information about products while learning about personal needs, budget, and desires of each person • Checked with customers after sales to determine satisfaction and offer additional services • Ensured high levels of customer satisfaction through outstanding product knowledge and attentive, personalised service • Assisted customers with product selection and sales, recommending coordinating items to increase transaction value • Promptly greeted and assisted customers, tailoring service, and sales style to suit personalised requirements • Addressed customer enquiries and concerns, facilitating decision-making and minimising hesitation

• Fostered positive relationships with customers to enhance loyalty and retention • Effectively and efficiently carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management • Explained unique product features to engage customers, highlighting benefits, applications and uses • Prepared products for sales floor, steaming & presenting items immaculately for appealing displays • Resolved customer complaints and process issues with proactive problem-solving skills • Asked open-ended questions to accurately assess customer needs, exceeding expectations with personalised product recommendations

Served customers efficiently using EPOS systems, carefully packaging purchases and offering after-sales service. Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.

Expertly recruited sales associates based on current organisational needs, facilitating productive, profitable teams. Led teams to deliver consistently excellent sales-floor service, continually meeting individual needs for first-class customer experiences.

Expertly recruited sales associates based on current organisational needs, facilitating productive, profitable teams. Led teams to deliver consistently excellent sales-floor service, continually meeting individual needs for first-class customer experiences.