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* Generate and coordinate rollout schedule * Monitor and compile documentation regarding progress and timeline * Ensure schedule adherence * Submit invoicing

* Coordinated sever scheduling with Production Support, Line of Business and Technical Engineer * Scheduled, ran and documented meetings also tracked progress regarding server refresh * Point of contact for application owners and server refresh * Fielded escalation and help desk inquiries * Decommissioned virtual servers * Updated database with progress of server refresh * Adapted to change in process and new software installation * Ordered and inventoried new equipment for project * Communicated with development and desktop support teams to ensure project success

* Manage all communications through email, phone and Microsoft messenger for team * Coordinated meetings between technicians and engineers * Created and managed workforce calendar * Updated status of project in database * Managed first outbound communication to client to adhere to SLA * Administered training and fielded questions from technicians while in the field * Fielded help desk inquires with troubleshooting techniques and provided instruction * Ordered and inventoried new equipment for project * Managed escalations and communicated with development and desktop support teams

* Processed new hires and terminations * Entered and processed payroll * Ensured all proper deductions were in place regarding payroll * Audited paperwork as it pertained to personnel and required documentation * Entered and managed employee information * Compiled monthly reports * Generated correspondence, presentations and * Arranged travel arrangements, scheduled meetings and general office tasks

* Lead Project Coordinator * Trained new Project Coordinator team on policies and procedures, proprietary software, * and hardware * Coordinated technicians in field for deployment of desktops, mapping of local and network * printers and servers * Activated and deactivated 2003, 2008 and 2012 servers remotely * Ensured validity of servers, backed up and restored data after transition from old to new * Verified status in Active Directory * Fielded help desk inquires with troubleshooting techniques and provided instruction * Compiled and distributed Standard Operating Procedures for current and future management * Managed escalations and communicated with development and desktop support teams * Knowledge of Re-imaging/seeding

* Provide phone, email, and web based support for clients with software installations * Troubleshoot client and internal issues * Work closely with internal teams in identifying, reporting, and resolving product issues and requests * Manage the escalation of issues, as required * Develop product expertise across all areas of the software products * Provide technical consultation to clients to determine solutions best suited for their needs * Develop and foster strategic relationships with clients * Set up and maintain users, user profiles, workflow rules, and application settings * Provide training to end users and conduct learning forums as needed * Manage and maintain accurate and thorough client support records * Conduct and/or assist with system enhancements, user application, and quality assurance testing