Dick Austin

Chief Executive Officer @ DHCC Australia

About

An IT leader with experience and achievements in managing cybersecurity, service operations, infrastructure, software development, programs and projects Experience in both the public and private sectors Strong appreciation of the challenges of cybersecurity and strategies to maximize enterprise resilience Strong record of innovation, service improvements, cost reduction, quality improvements and improved customer experience Particular focus on ‘win-win’ supplier management, honest communication with stakeholders, reporting based on achievements and issues, innovation and ensuring IT adds value Team builder, communicating vision, values, professionalism and goals and bringing out the best in people Use PRINCE2 and ITIL to improve customer service and ensure projects deliver Model professional behavior that excludes sarcasm, blaming and appeasement whilst embracing and fostering accountability, integrity, honesty and responsiveness Team player with keen ability to understand people’s motivations and strong desire to find mutually rewarding outcomes, coupled with an orientation to be helpful and approachable High emotional intelligence, with the highest subscales being Independence, Emotional Self-Awareness and Optimism and the highest scales being Stress Management and Intrapersonal Emotional Quotient Write and speak concisely and clearly, adapt for the audience and avoid hyperbole and clichés; widely experienced in running management/executive, stakeholder and personnel presentations

Country

Australia

City

Greater Melbourne Area

Industry

Information Technology & Services

Skill

Service Delivery, ITIL, PRINCE2, Business Analysis, IT Management, Vendor Management, Project Management, IT Strategy, Solution Architecture, Infrastructure Management, Stakeholder Management, Infrastructure, Management, Consulting, IT Service Management, Application Architecture, Strategy, Leadership, Web Services, Recruiting

Experience

Chief Executive Officer

DHCC Australia

2017-3 - 2018-12 · 1 yr 10 mos

Melbourne, Australia

www.dhcca.com.au

Cyber security & IT Commercial Portfolio Manager

State Revenue Office Victoria

2014-7 - 2017-3 · 2 yrs 9 mos

Melbourne, Australia

Manage cybersecurity policies, procedures, initiatives, awareness and responses; analysis, prediction, challenge and make strategic recommendations for IT spend on infrastructure portfolio and service delivery.

Manager, Service Operations

State Revenue Office Victoria

2012-10 - 2014-7 · 1 yr 10 mos

121 Exhibition St Melbourne

Business applications hosting, content hosting, development/test environments hosting, connectivity, IT security, telephony, video-conferencing, IT service desk, email/calendar, PCs/mobile devices and web access, management of incidents, problems and service requests and provision of infrastructure development services for the Project Management Office

Manager, Software Development & Support

State Revenue Office Victoria

2011-6 - 2012-9 · 1 yr 4 mos

121 Exhibition St, Melbourne

Software development and support services for over 50 custom-built business applications totally 37,000 function points

Manager, Application Services

State Revenue Office, Victoria

2009-10 - 2011-6 · 1 yr 9 mos

Software development and support services for over 50 custom-built business applications totally 37,000 function points

Manager, Infrastructure Development & Business Solutions

Victorian Department of Health

2007-2 - 2009-10 · 2 yrs 9 mos

Provide business solutions consulting services to business units including initiating, scoping and delivering ICT infrastructure development projects; recruited and managed a team of 12 project managers and project administrators

Manager, eDev Group

Victorian Department of Health

2004-4 - 2007-3 · 3 yrs

50 Lonsdale St, Melbourne

Project management and software development and support services for DHS Java and .NET business applications

Senior Business Analyst/Technical Project Manager

Victorian Department of Health

2001-7 - 2004-4 · 2 yrs 10 mos

120 Spencer St, Melbourne

Technical project management of IT work for business projects, solutions specifications and producing business cases

Software Development Manager

BJS Australia

1999-12 - 2001-6 · 1 yr 7 mos

Project management, use case production and testing for a new Java patient administration system; management of development and support of legacy system installed at 120 hospitals and day surgeries Australia wide; management of a team of 10 software developers

Computer Support Manager

Aerostructures Australia

1998-3 - 1999-12 · 1 yr 10 mos

South Melbourne, Australia

Database administration, operation management and software development management for the Fatigue Analysis Management Information System (FAMIS2), a SQL Server-based distributed Australian Defence Forces (ADF) airframe safe-life management system installed at ADF bases around Australia. Management of company IT infrastructure.

Research and Development Manager

Medipak Pty Ltd

1996-3 - 1998-3 · 2 yrs 1 mo

Hawthorn, Australia

Architecture, design, functional specifications, development and project management of Patient$ development, a medical practice management system built with Delphi and Interbase. Design and construction of company intranet. Software development and support on legacy practice management system installed at over 300 sites.

Computer Teacher

Kangan Institute of TAFE

1990-2 - 1996-3 · 6 yrs 2 mos

Broadmeadows, Australia

Design and delivery for training courses for government funded, industry funded and fee-paying students in areas such as structured analysis and design, database design, SQL, COBOL, DECforms, Rdb, Ingres, DOS/Windows, Unix, VAX/VMS, PC maintenance and troubleshooting, LANs and PC applications. Management of student application development projects.