dianne phillips-flynn

Responsible for successful planning and follow-through that ensures profitable, timely, and high-quality completion of projects. This includes managing a project during the implementation lifecycle through transition to Support. Project Managers define, create, and maintain project plans; lead, motivate and focus the team, and manage day-to-day client communication

*  Responsible for corporate technology strategic plan *  Provided leadership and support for the use of a broad range of technologies that include; voice, data, video, web, wireless technologies, collaboration, imaging, graphics design, print, mail and distribution services *  Responsible for technology utilized in 24 office locations as well as a mobile workforce in the State of Indiana *  Actively engaged in maintaining an awareness of emerging technologies and trends, researching technologies that will support the corporations overall goals and objectives *  Develop strategies to address the needs of staff and 50,000 members *  Develop and manage technology operating budget, capital expenses and special project budgets *  Develop and maintain relevant policies and procedures *  Serve as the technology liaison to all divisions and departments *  Liaison for technology initiatives with the National Education Association (NEA) and the State Education Association IT Coop (SEAIT)

*  Independent technology consulting firm providing technical assistance to public and private sector in the evaluation, design,acquisition,implementation and management of voice/data communications systems *  Vendor/owner contract negotiations *  Integration of office automation and information processes *  Network design and expense audits

*  Developed the Strategic Business Plan for the new Telecommunications Consulting services *  Responsible for all marketing and sales activities *  Hire, train and manage all IT consulting staff *  Conduct client system evaluations *  Develop scope of work, engagement letters, billings and project correspondence *  Developed vendor systems Request for Proposal *  Provided clients with Network design and expense audits *  Developed Technology Strategic Plans for corporate clients

*  Rolm/Siemens system application engineering *  Nortel, TIE, ITT Inter-tel system implementation and support *  ACD, Multi-location network and system design *  Responsible for installed base client upgrade evaluation and sales *  Sales support and client demonstrations * Responsibilities also included * Hiring and training of systems design staff * Installed base and new system engineering * Network design and cut over implementation management * Problem resolution and customer satisfaction services

Manage IT projects specific to client needs.

IT Project Management Certification Current Studies OTHER CERTIFICATIONS: Allworx VoIP System Certification 2008 ROLM/Siemen’s Corporation Certified Telecommunications Engineer 1982