dianna perkins

* 2001 * Present Univ of Louisiana at Lafayette Lafayette, LA. * Instructor (Part-time) * Designed and Developed Windows 2000, Windows XP, Microsoft Office 2000, and Microsoft Office XP training programs. * Developed a keyboarding program for students lacking basic skills. * Developed a computer literacy program to introduce students to the terminology. * Decreased student withdrawal while increasing enrollment. * 80% of students completed course with B average or better.

* Clinical Analyst II 2005-Present * Responsible for support and maintenance of the applications in the Emergency Department. * Designed and developed training curriculums for 1800 employees utilizing on-line exercises and a lab environment in which the participants completed self-directed, computer-based training. * Provide continuing education and support for the medical/dental staff * and their office personnel. * Responsible for support, updates, and maintenance of the applications in the Gastroenterology departments.

* Information Systems Education Analyst 1995 - 2001 * Performed gap analysis to identify personnel in the organization lacking Windows * skills. * Used the ADDIE model to design and develop programs for Windows and Customer Service training. * Trained personnel throughout the continuum in the use of the following applications: * HBO (Registration, Charging and Patient Accounting System) * LaserArc (Electronic report viewer application) * Microsoft Word and Excel * Microsoft Outlook and Web E-mail * TRM (Time Resource Management time and attendance application) * Analyzed statistical data and provided financial reports for the executive staff. * Provided statistical data to the Census Bureau, Department of Health and Hospitals, various insurance providers and other regulatory agencies. * A mentor for individuals interested in the field of training and development.