diane williamson

team manager - digital cs, optimisation and credit and refund executives for ppc ad campaigns

About

TM - Post Live Product Support for onshore & offshore Teams. Websites, Domain Names, PPC Campaigns and Optimisation.

Country

united kingdom

City

reading

Industry

marketing and advertising

Skill

management, customer service, training, lead generation, customer experience, coaching, customer retention, team leadership, project management, outsourcing, process improvement, time management, recruiting, microsoft excel, change management, photoshop, inbound marketing, contact centers, microsoft word, interviews, outlook, powerpoint, genesys, net promoter score, wordpress, contact centre, edge, sap r/3, marchex reporting, training delivery, personal development, outsourcing training, outsourcing quality assessing, continuous improvement, team building, lotus notes, bolden james, fatwire, wordstar, witness, eclipse, qlikview, single measure, appointment plus, value stream mapping, siebel, ad words, kenshoo, spotzer

Experience

first line manager

yell

1989-1 - 2011-1 · 22 yrs 1 mo

tm - digital administrator and optimisation exec's for ppc adcampaigns,post live websites,on line store and shops

hibu

1989-8 - Present · 37 yrs 2 mos

* I managed a team of 16 Executives (Digital Administration & Optimisation Executives). * Regular huddles, team meetings and 1 to 1’s. * Ensuring productivity and quality targets are met in a target driven environment. * Measuring Performance, quality, quantity and customer satisfaction. * Reporting & Project Management. * Training, Coaching and Motivating. * Monitoring Sick absences & Annual Leave, Scorecards & individual objectives, Monthly, Quarterly & Annual Reviews. * Escalated customers. * Reviewing Policies & Procedures to ensure best practice. * Ad Hoc Projects. * Ensuring team objectives are met to aid the overall dept and company objectives.

team manager - digital cs, optimisation and credit and refund executives for ppc ad campaigns

yell

1989-8 - Present · 37 yrs 2 mos

At Yell, we have a long and successful history of building relationships between consumers and small to medium sized businesses (SMEs) in the UK. As the world of marketing has evolved with digital, so have the needs of our customers. We offer a full range of digital marketing solutions, from mobile optimised website design to Pay-Per-Click campaigns, all designed to help businesses get found locally by customers looking for products and services, in an ever changing, fast-paced digital landscape. We are one of a select number of Google AdWords Premier SME partners in the UK, so our consultants are experts in developing an effective online presence for each of our customers, helping businesses to get found and chosen by their target audiences.Get in touch on 0800 777 445 for a free, no obligation chat to see how we can help your business be found and chosen, or visit our website at https://business.yell.com