diane steuth

president and owner

Country

united states

City

atlanta

Industry

consumer services

Skill

leadership, team building, e commerce, public speaking, purchasing, b2b, water damage, online marketing, retail, sales, event planning, start ups, customer satisfaction, business development, negotiation, team leadership, process improvement, strategic planning, seo, carpet cleaning, sales management, restoration, renovation, direct sales, business planning, microsoft office, microsoft word, operations management, entrepreneurship, real estate, microsoft excel, social networking, new business development, marketing, event management, training, time management, residential homes, customer service, contract negotiation, project planning, email marketing, budgets, small business, management, business strategy, coaching, marketing communications, marketing strategy

Experience

president and owner

u evolving

2008-3 - Present · 18 yrs 7 mos

Dedicated to helping others achieve their goals of working from home. Facilitate as a liason between Fortune 500 companies and individuals that would like to work customer service for them from home.

total loss claims adjuster

access insurance company

2014-10 - 2015-8 · 11 mos

total loss adjuster, non-standard

accc

2015-8 - Present · 11 yrs 2 mos

claims adjuster - auto express associate

state farm

2013-5 - 2014-10 · 1 yr 6 mos

Process claim information and communicate with internal and external customers via phone and other communication channels. Explain coverage on liability, PIP/AB/MPC/UMPD, physical damage coverage and initiate auto processing for payments as appropriate.

supervisor - business support center

verizon wireless

2004-7 - 2011-11 · 7 yrs 5 mos

Responsible for account support management and order processing quality/accuracy by a team of 15 employees. Responsible for achieving and exceeding service level commitments, churn, financial management (A/R), reporting and contract compliance. Traveled frequently to customer sites for support, provided training for new applications and presented enhanced tools.

supervisor and consultant - call center

alorica

2012-3 - 2012-9 · 7 mos

Provided coaching, counsel and development to 12 Customer Service Representatives to ensure all issues are handled efficiently, accurately and in a timely manner. Worked directly with upper leadership to obtain and maintain all call center goals and objectives. Responsible for all performance goals of team including service levels, attrition, call quality and accuracy, as well as adherence of all policies and procedures.