diane sorg

self employed

About

Currently offering Zumba Gold classes at Nursing Homes, Assisted Living Facilities, Senior Centers, Independent Living Facilities, Rehabilitation Centers and to private groups. Teaches Aqua Aerobics and Aqua Zumba at the Premier Athletic Club in Montrose, NY. Certified / Licensed in: Aqua Aerobics, Zumba, Zumba Gold and Aqua Zumba Prior to starting my own business, was a client service and operations executive. Experienced in developing and leading teams while meeting all operational duties and challenges including reviewing and improving company policies, and spearheading special projects to increase revenue. Strong background in Home and Retail and skilled in resolving complex issues. Expertise in Wholesale and specialize in Lighting and Giftware.

Country

united states

City

hartsdale

Industry

health, wellness and fitness

Skill

process improvement, staff development, customer experience, customer satisfaction, new business development, customer retention, operations management, team management, sales operations, logistics, relationship management, retail, management, leadership, merchandising, sales, customer service, business process improvement, business development, social media, marketing, product development, forecasting, budgets, inventory management

Experience

senior director of operations and client services

ralph lauren

2009-1 - 2012-1 · 3 yrs 1 mo

self employed

diane sorg-zumba zumba gold aqua zumba aqua aerobics

2012-11 - 2016-12 · 4 yrs 2 mos

director of operations

ralph lauren

2005-1 - 2009-1 · 4 yrs 1 mo

* Developed and initiated operational standards and procedures. * Supervised and developed all account service coordinators. * Interacted with customers and sales representatives to help build the business and provide excellent customer service. * Managed 3rd party warehouse operations and expenses. * Maintained and improved systems and operations. * Oversaw production of collateral and sales tools. * Managed financial reporting for the division. * Controlled operational expense budget.

customer service manager

sonneman design ralph lauren home

2000-1 - 2005-1 · 5 yrs 1 mo

* Designed and implemented customer service program for start-up company. * Developed and maintained relationships with retailers. * Interacted with warehouse manager to expedite and prioritize customer orders. * Resolved complex customer service problems. * Controlled returns, exchanges, and credits. * Represented Company at market and trade shows. * Trained, developed and supervised customer service staff.

customer service manager and traffic-export manager

altman stage lighting

1985-1 - 2000-1 · 15 yrs 1 mo

* Resolved complex customer service problems. * Initiated a customer service program that reduced customer complaints by 35%. * Provided sales-quotes, and oversaw all billing and credit functions. * Expeditor and liaison between sales and production departments. * Represented Company at trade shows. * Coordinated and tracked all shipments, including exports and returns. * Calculated and analyzed shipping costs. * Negotiated discounts with trucking companies for merchandise shipped to customers. * Prepared open order, stock status and inventory reports. * Trained, developed and supervised personnel. * Altman Stage Lighting was nominated as a finalist for the “2000 Entertainment Services and Technology Association (ETSA) Dealers’ Choice Customer Service Award”. Nomination is in the “companies with over 25 employee’s category”, and is determined by a vote of association members who rate the participating companies in several key areas of customer service.