Diane Lazcano

•Maintain personnel files for Command employees and ensure their new hire and subsequent paperwork is correct and up to date. Orient new Command employees. Disseminate benefits information and ensure enrollments at proper time. Resolve problems or inquiries from Command employees about policies, procedures, or benefits. •Provide consultation, education, advice, and support to Center HR Coordinators, Administrators, and others on employee relations, counseling and discipline, policy and procedure, and general human resources inquiries and issues. Advise Center management on alternative solutions to employee relations issues. •Recruiting, interviewing, and hiring of Command or significant Center staff. •Research and write new job descriptions or updates of existing job descriptions. •Maintain files for civil rights complaints from Centers including all correspondence, responses, and updates from agencies, attorneys, or Center personnel. Maintain and keep updated running lists of both ongoing and resolved complaints. •Review termination paperwork from Centers for completeness, internal integrity, adherence to policy, and overall consistency prior to Finance Board approval. Request additional information if needed. •Serve as main point of contact for FMLA requests from Centers. •Manage quarterly Pension enrollment process, including compiling list of new enrollees, compiling and editing quarterly contributions, verifying employment information for claimants, and maintaining communications with the Territorial Pension office. •Serve on committees, work on projects or project planning, or manage and complete special projects as requested, either within the Command or to benefit Territorial Headquarters. •Travel to Centers to provide training or other assistance to local personnel and Administrators, to conduct investigations or audits, or to assist with interviewing and hiring of significant positions.

• Recommends new approaches, develops policies and procedures and employee handbook to continually improve efficiency of the department and services performed. • Provides support in all human resource processes, including offer letters, onboarding, salary reviews and human resource information updates. • Oversees the performance management process and provide coaching as necessary. • Conducts new employee orientations, exit interviews and employee counseling. • Performs benefits administration to include claims resolution, change reporting, approving invoices for payment and communicating benefit information to employees, evaluation and negotiations with benefits vendors and brokers. • Develop and implement company policies, procedures, and maintains employee handbook and policies and procedures manual. • Maintains human resource information system, human resource records, record audits, and compiles ad-hoc reports for executive management. • Administers the annual compensation and bonus program; monitors the performance evaluation progress, and revises as necessary, updates and development of job descriptions, department restructuring, and assistance to department managers in communication and implementation of a departmental reorganization. • Represent human resources in administrative staff meetings, seminars, job & career fairs and other company functions. Maintains company organization charts. • Maintains compliance with federal and state regulations concerning employment, such as EEO reporting. • Performs other related duties as required and assigned, including facility management and office management. • Participates in administrative staff meetings and attends other meetings and seminars. • Maintains company organization charts and the employee directory. • Coordinates and manages reporting responsibilities for Human Resources Generalist, facility managers, office managers and off-shore Human Resources Managers.

*Assist with preparing and conducting employee benefit orientation, managing benefit enrollment, status changes and terminations, and setting up employee benefits files in compliance with company and governmental regulations to ensure both accuracy and confidentiality. *Review benefit eligibility affecting status changes such as department transfers, address changes, reduction in hours, employment termination and other factors that affect benefit eligibility. *Conducts, plans and implements annual open enrollment. *Ensures all benefit plan documents, summary plan descriptions, booklets and information brochures are accurate and current for dissemination. *Act as primary point of contact for employees at all levels and educate and respond to staff on benefits queries, concerns, in a timely manner, by thoroughly researching and investigating the issue(s) and reporting back the finding to the employee. *Responsible for daily administration of benefit plans including: BCBS, Cigna, VSP, Principal Financial, MetLife, STD/LTD, ADP FSA. *Assists human resources personnel in obtaining and evaluating statistics involving any benefits related to the program. *Oversees employee wellness programs including creating and distributing the Drive To Wellness newsletter on a quarterly basis.

*Administer employee benefits program ensuring all employees are made aware of and are regularly educated on the benefits offered and how to utilize these benefits. Achieved a 95% employee satisfaction rating. *Devised creative, cost-effective, morale-boosting programs to support the company’s health and wellness program. Led a cross-department team to develop future programming to increase employee satisfaction and productivity. Resulted in staff retention rates increasing by 18%. *Supported the recruitment of new employees by assisting managers in following an updated recruitment process. Assisted with drafting job descriptions, identifying candidates, assisting with interviews, checking references, and conducting proper correspondence as outlined in the process. *Responsible for all payroll administration functions including processing, distribution, record keeping training and accounting for 65 member staff team. *Maintain personnel policy manual to ensure that it is legally compliant with federal and state laws and is current with accepted human resource practices. Reworked new-hire orientation program to more clearly spotlight prioritized HR information and company resources, and responsible for training of current employees on the guide’s contents. Assist managers in ensuring that all employees are trained and in compliance with the association policies and procedures. *Placed focus on a wide range of wellness initiatives such as smoking cessation programs, flu shots and health fairs, gym memberships, newsletters, and more.

*Maintained and enhanced the organization's human resources program by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. *Established a recruiting, testing, and interviewing program, counseling managers on candidate selection; conducted and analyzed exit interviews and recommended changes. *Trained managers to coach and discipline employees to ensure consistency of planning, monitoring, and appraisal of work results; scheduled management conferences with employees. Fostered an open-door environment to positively support colleagues across all levels of the organization. Demonstrated success in team building, hearing and resolving employee grievances, counseling employees and supervisors. *Maintained employee benefits programs and informed employees of benefits by studying and assessing needs and trends; recommended new benefit programs to management; directed the processing of benefit claims; obtained and evaluated benefit contract bids; designed and conducted educational programs on benefit programs. *Updated payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, and job titles, and department/ division transfers. *Complied with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.