diane couch

lindblom technician hs

About

I am a seasoned professional in the financial services industry, with an extensive background in teller operations and management. I returned to school to earn a bachelor's degree after being in the workforce for over twenty years. I am now seeking a position where I am able to apply my customer service, reconciliation and management skills, as well the business theories acquired through my educational endeavors. I am seeking a position in entry level accounting or in banking as a branch administrator.

Country

united states

City

chicago

Industry

banking

Skill

banking, customer service, credit, commercial banking, management, financial analysis, loans, risk management, retail banking, account reconciliation, employee training, cash flow, financial services, finance, inventory management, auditing, portfolio management, credit analysis, cash management, process improvement, strategic planning, attention to detail, managerial experience, cash handling, training and development

Experience

teller coordinator

bankfinancial

2018-1 - Present · 8 yrs 9 mos

teller ii

bankfinancial

2013-1 - Present · 13 yrs 9 mos

* Assist customers @teller window: accept deposits& payments, cash checks, make withdrawals * resolve customer inquiries and discrepancies * recommend products and services. Assist junior tellers * train new tellers * open and close branch * perform other duties as necessary.

lindblom technician hs

chicago illinois

senior teller manager

sbk

2001-9 - 2004-9 · 3 yrs 1 mo

* Managed teller line of ten tellers w/four senior tellers * monitored customer service quality * maintained attendance and payroll records * created departmental schedules * coached, trained and developed staff * managed branch cash levels * submitted all BSA/ SRA, and other required reports * evaluated performance according to the objectives listed in the employees' performance plans * performed other duties as necessary.

reconciliation specialist

sbk

2004-9 - 2009-4 · 4 yrs 8 mos

* Reconciled teller cash recon differences, customer discrepancies and teller differences * worked with retail operations specialist to standardize retail processes and procedures at the branch level * audited processes at branches.

senior customer service representative

citizens bank

1997-5 - 2001-8 · 4 yrs 4 mos

* Worked as the head supervisor on a team of five supervisors * trained, coached and developed supervisors and tellers * set standards of quality customer service * created efficient schedules to meet staffing needs of teller line * monitored staff for compliance with bank's procedures as well as with federal banking regulations * worked as a liaison between Teller Department and other departments * performed other duties as necessary.