diana todd

account manager

About

I help businesses and customers book successful meetings, events and group accommodation at the Pullman Liverpool Hotel. By partnering with our customers I work together with them to ensure they achieve their objectives and align this with our hotel strategy. I have a fresh approach to sales and strongly believe that good customer service and account management will result in positive sales. For me sales is about enhancing a customers experience and not selling them something that they neither want or need. I am energetic, enthusiastic and down to earth whilst maintaining a high level of integrity and professionalism. I specialise in the following: Business Development Account Management Customer service Hospitality Sales Sales Training Presentations

Country

united kingdom

City

liverpool

Industry

hospitality

Skill

hotels, hospitality, sales, marketing, tourism, management, new business development, hospitality management, business development, hospitality industry, hotel management, resorts, customer service, leisure, revenue analysis, budgets, public relations, opening hotels, customer satisfaction, food and beverage, public sector, leisure travel, hotel booking, boutique hotels, travel agency, luxury, account management, marketing strategy, pre opening, event planning, corporate events, sales management, yield management, business strategy, training, sales trainings, presentation skills, presentation coaching, private island

Experience

account manager

zealous

director of sales

liverpool marriott hotel city centre

2013-7 - 2017-3 · 3 yrs 9 mos

* Marriott Hotels is a globally ambitious company. 'Marriott Vision is to be the worlds leader in hospitality services and it achieves that through it's spirit to serve culture' My Responsibilities are: * Strategic planning of business * Sales strategy development and implementation * Marketing on a local level to ensure high impact advertising for need periods with ROI analysis * Generating business leads / contacts and securing new business to the hotel through pro-active targeted research and engagement. * Retain existing customers by proactively managing their account with regular account reviews and updates * I conducted sales training across Europe and continually extended this to all customer facing departments within the Liverpool Marriott to embed a sales / service culture throughout the hotel.

director of sales

ac hotel manchester salford quays

2017-4 - 2017-7 · 4 mos

director of sales and marketing

the beach house at manafaru maldives

2005-6 - 2009-8 · 4 yrs 3 mos

sales and marketing manager

the rania experience

2003-1 - 2005-1 · 2 yrs 1 mo

Responsible for selling and marketing a luxury private Yacht and Island in the Maldives

head representative limassol cyprus

thomas cook

2001-1 - 2003-1 · 2 yrs 1 mo

sales manager

marriott international

2009-9 - 2011-5 · 1 yr 9 mos

Sales Manager at the Edinburgh Marriott Hotel Managing corporate and Government accounts on a local level to drive revenue into the hotel.

director of sales marketing

pullman hotels & resorts

2017-7 - Present · 9 yrs 3 mos

account manager - scotland

marriott international

2011-5 - 2013-7 · 2 yrs 3 mos

* Account Management of over 800 accounts across all sectors with the majority of focus on Government and large corporate business and agencies. * Aligning pro-active sales activity in line with hotel strategy in order for the 5 hotels in Scotland to achieve budget. * Conduct account reviews with customers in order to build on relationships and explore business development opportunities. * Communicate my sales & marketing plans across the region in advance in order to streamline activities so that I could focus on need periods for the individual hotels.