Diana M Borrelli

Corcentric is a leading global provider of best-in-class procurement and finance solutions. We offer a unique combination of technology and payment solutions complemented by robust advisory and managed services. Corcentric reduces stress and increases savings for procurement and finance business leaders by forming a strategic partnership to diagnose pain points and deliver tailor-made solutions for their unique challenges. For more than two decades, we've been a trusted partner who delivers proven results. To learn more, please visit www.corcentric.com

Commercial and Industrial billing - collections of general contractors, direct bill and Materials

known for excellent customer service

Out bound calls to existing dealers/Vendor for current programs Cold calling Dealer’s/Vendor’s with existing programs Direct contact with credit for approvals on Dealer’s and end user’s Close communications with sales force

Including but not limited to Sale Support and communications. Includes sales calls and emails to existing customers and promotion of programs.Data base marketing. Light clerical assistance. Inbound and out bound calling about current programs, quotes, review of credit applications, communications with service department and processing of applications.

Responsible for account review, and monitoring of assigned portfolio(s) to mitigate credit risk/bad debt while maximizing revenue. Achieve bad debt risk targets and collections percentages for all assigned accounts. Align collections initiatives with the Credit Analyst and Managements strategy, delivering below industry risk of loss results and collections ratios. This role requires I achieve collections excellence by performing timely, accurate collections calls; comprehensive monitoring and follow up and partner with other departments to help achieve desired collection targets. As Credit & Collections Representative, I must successfully execute on all strategic collections initiatives, effective performance monitoring and escalation management, while maintaining a professional and friendly relationship with customers, vendors and employees. This role reports to the Credit & Collections Supervisor. Responsibilities: Follow up on past due accounts in a timely, professional and detailed manner using our Oracle based system. Use the credit and collections processes to enhance customer satisfaction. Set and achieve both personal and department goals. Provide updated and accurate account information to minimize and/or prevent bad debt, while contributing to collectible revenue.

Established the Business Capital Loan product. Processing of loan requests from application to approval. Assured customer response in a timely and professional manner. Interacted closely with internal customers including Credit, Marketing and IT. Responsible for insuring that the department ran smoothly and identified opportunities to improve the process. Wrote training manual and set policies. Trained, motivated and mentored a team of 2+ telemarketers. Responsible for performance reviews, work schedules and employee development. Reported daily results to Senior Management

End Of Term Collector Reported to VP of Office Equipment Group Created the end of term collections and renewal department from staff of one to three. Quoted and negotiated buyouts and settlements. Liaison to sales, credit and legal department.

Instrumental in the developing Collections procedures in a startup Company. Assisted in invoicing, booking, customer service, property tax and accounting adjustments. Solely responsible for 31+ collections for the entire portfolio Trained new employees.

Handled the release of customer orders for 500,000.00 and over Insured good judgment was used and procedures followed Responsible for auxiliary collections functions to insure accuracy and the smooth completion of tasks Liaison for the sales force, credit and purchasing department's including but not limited to Inventory count and RGA's ( return good authorizations ) Hiring, performance reviews, progressive reviews and termination when appropriate Educated, trained and motivated team members

Handled the out sourcing of voluntary and involuntary repossessions agents Instrumental in the design and implementation of the new collection procedures during the recession in 1990