Diana Zarowny

- Completed scheduling, booking, payments and all other logistical aspects for sleepover, birthday and youth programs - Input payroll on a bi-weekly basis for youth program and seasonal staff - Created contracts for each program - Updated and maintained all relevant procedure/process documentation - Maintained program inventory - Maintained website for Continuing Education programs to ensure timely and accurate information

- Operated small retail picture framing business - Performed professional picture framing and related services with an emphasis on providing excellent customer service - Managed ordering and contracts with two (2) major wholesalers - Interacted with customers on a daily basis while providing excellent customer service - Managed customer relationships by ensuring prompt delivery of ordered services - Liaised with landlord in regards to landlord/tenant issues - Negotiated terms with local artists for consignment of artwork - Maintained a professional and inviting retail environment

- Coordinated the Heritage Facilities Visitor Survey while ensuring maintenance of the division's survey methodology and requirements of the Office of the Auditor General - Performed survey quality control including training for site staff in survey methodology - Liaised with site contacts, managers and supervisors relating to survey data collection, survey completion and ongoing feedback on project status - Implemented improvements to survey process including design of questionnaire and reporting - Monitored consultation contracts on survey related projects to ensure timely delivery of results - Recruited and supervised survey staff and provide training for survey assistants - Liaised with participating Heritage Facilities to ensure satisfaction with survey and survey staff

- Performed various functions facilitating wire transfer services for all available currencies acted as a contact for all Alberta branches for information relating to wire transfer and processes - Performance duties related to the quoting, booking, recording and follow-up of foreign exchange rates - Ensured customer satisfaction by promptly dealing with emerging issues

- Maintained internal controls and verifications, report processing, expense management and maintenance - Functioned as administrative and customer service support - Oversaw branch administrative and operational processes

- Provided front-line financial services to personal and commercial clients - Developed and maintained customer relationships providing each client with friendly, efficient and thorough service - Managed and performed all cash cage and commercial area duties and processes

- Researched, developed and completed a new volunteer management program - Aided in research and development of Founders Day Tea special event - Implemented interpretive school programs, special events and day-today interpretive duties - Handled administrative duties - booked school programs and reservations, answered telephone inquiries, gathered admissions, provided customer service

- Researched and developed the Arts and Heritage Day Camp program - Designed and implemented activities, games and crafts - Created and implemented publicity plan - Coordinated and supervised staff and volunteers - Acted as camp counsellor in a supervisory role