diana shukri

* Accurately maintained and processed the administrative aspects of the recruitment process * Reviewed and approved requisitions in the applicant tracking system and distributed job postings to the appropriate hiring channels * Reviewed, approved, extended offer letters, initiated the background check process and drove the recruitment process to completion for selected candidates * Ensured accurate and timely processing in the relevant system of record, including retrieval of signed documents and archiving in the appropriate location

* Was the liaison between employees and specialized departments including but not limited to, * Benefits, Payroll, Risk, Employee Relations, Total Rewards, Recruiting, Talent Acquisition and HRIS * Provided status reports to management and department leads within the established timeframe * Partnered closely with team leads and managers on complex and/or multilayered cases, trend identification and risk mitigation * Provided guidance and answered general HR and operations questions within established service level standards

* Encourage empowerment and self ­esteem in women by teaching self ­advocacy * Enable women to make informed choices regarding academic, career, lifestyle, and health issues by providing accurate information, support, and education * Develop women’s leadership by supporting student ­initiated programs and providing training in * leadership skills * Encourage exploration of gender issues; to enhance personal development of women and men by * integrating theory and learning into their daily lives; to provide a programmatic context for informed * action and practical experience of issues critical to women and society * Actively seek the end of oppression based on gender, race, religion, ethnicity, class, sexual * orientation, age, and physical and mental abilities through all our programs and services * Form alliances and foster collaboration between students, college resources, staff, faculty, and * members of the wider PCC community

* ● Update databases to ensure all internal and external customers receive accurate and timely information * ● Effectively communicate with internal case managers and underwriting teams * ● Coordinate assignments of incoming tasks to internal teams utilizing SharePoint as well as managing one’s own work * ● Participate in special projects as assigned and update and revise process training documentation for accuracy and efficiency in performance of job responsibilities

* Work independently in a high volume inbound contact center environment at a professional level * and use various internal systems to review customer detail, research information, track information, and follow up with customers * Maintaining basic knowledge and ensuring compliance with applicable regulatory requirements and * internal policies and procedures * Resolving the customer’s issue and providing solutions * Answered routine customer questions, probes for information pertaining to the customers needs and provided excellent customer service * Handled situations that require adaptation of response and extensive research according to * customer response * Identifying opportunities for up-selling additional banking products by understanding customers’ * accounts and connecting the customer with the opportunity

* Mapping out short and long-term academic plans * Providing a better understanding of the courses and the work load * Building leadership and problem solving experience * Provide valuable services and assist others in achieving goals * Attend recruitment events throughout the year and help advise future students * Develop workshops to help improve the School of Business experience for other Business students * Conduct interviews with potential students who want to become peer advisers

Activities and Societies: ASPCC - Associated Students of Portland Community College Leadership Program and Women's Resource Center

Double Majoring in Business Administration with a focus in Business Management & Leadership and Human Resource Management. Activities and Societies: School of Business Administration Peer Advising and student blogger at Fearlessbusinesspdx.com