Diana Njeri

Community Associate @ Ikigai Nairobi

About

Hello. This is Diana Njeri. A seasoned Administrator with 5+ years of progressive experience in owning all aspects of an organization’s administrative needs, from planning of schedules, assigning of tasks to proper allocation and use of budgeted funds. Possesses a proven track record of success in delivering tasks and managing operations across a range of industries as well as delivering exceptional customer experiences that drive customer loyalty, retention and advocacy. Exemplary at building strong relationships, managing expectations, and delivering results that exceed expectations. A proactive leader skilled in fostering positive morale, providing personal and professional development opportunities and identifying intrinsic motivators. I am exemplary at customer service and excel at providing excellent customer service, including active listening, setting and managing client expectations, sound communication, building relationships and resolving issues effectively. I am adept at planning, organizing and overseeing diverse and complex tasks from start to finish, ensuring they are completed on time, within budget and to the required quality standards. Additionally, I possess a strategic mind-set and experienced in formulating strategy by evaluating options with a clear sense of the key priorities and risks to the task at hand, managing information from multiple parallel work streams and apply judgement to make decisions on what scoping options to pursue and at what point in the strategy. My key competencies are: Customer Service | Problem Solving | Team Leadership| |Payroll accounting and Management |Book-keeping |Inventory System Management |Tax Compliance and Management| Budget Management |Sales | Decision Making |Organizational Skills |Supervision and Training |Event and Exhibition Planning |

Country

Kenya

City

Nairobi

Industry

Executive Office

Skill

Administration, Team Leadership, Adaptability and Multitasking, Task management and organization, Microsoft Office, Project Management, Financial Accounting, Direct Sales, Negotiation, Organizational Psychology, Bookkeeping, Editing, Meeting Scheduling, Technical Presentations, Customer Service, Decision-Making, Transcription, Audio Transcription, Transcription Services, Account Management

Experience

Community Associate

Ikigai Nairobi

2023-9 - Present · 3 yrs 1 mo

Nairobi County, Kenya

Technical Sales Executive

Push To Talk Ltd

2022-10 - 2023-4 · 7 mos

Nairobi County, Kenya

• Preparing and compiling databases of potential clients across various industries. • Cold emails and calls aimed at setting up appointments. • Preparing invoices and dispatch documents for clients upon purchase. • Organizing training and trials with the radios for clients before purchase. • Keeping an accurate record of incoming shipments from suppliers. • Managing the payment to suppliers at the point of entry into the country. • Meeting with clients and following up even after making an order. Organizing and managing participation in expos and exhibitions for Push To Talk Ltd.

Sales, Marketing and Social Media Executive

BITTINER HUB

2022-2 - 2022-5 · 4 mos

Nairobi, Kenya

Preparing invoices, receiving forms, contracts and dispatch documents for B2B production clients and making sure they are duly signed and filed. Handling the taking of orders, packing and dispatch of orders for clients. Managing and updating client and sales databases. Compiling daily, weekly and monthly reports and client feedback to help guide the design team on what to produce. Liaising with the social media manager on curating online content for optimum brand awareness. Supervising the customer experience officer. Providing an accurate day-to-day analysis of stock in the showroom. Keeping an accurate record of employees who pick items on check-off basis, and liaising with the finance manager on how to the payments would be made

Office Administrator

Muharata Food Company Ltd

2015-7 - 2021-11 · 6 yrs 5 mos

Nairobi, Kenya

• Welcoming clients to the company showroom • Fielding calls and on the company phone line • Making travel arrangements for the Director and maintain his diary of appointments. • Managing the company email and forwarding the messages to the appropriate parties • Ensuring that the office is clean and tidy. • Maintaining up to date records of client details in the company database. • Managing the day-to-day handling of petty cash and the cashbook. • Managing company inventory. • Processing payroll for company employees. • Being part of a team that oversees and maintains the company’s social media presence. • Building networks with both local and international suppliers of manufacturing materials. • Participate in Muharata’s book keeping for audit purposes. • Enhancing the company’s marketing strategies by being a brand ambassador during agribusiness, business and trade exhibitions • Following current trends in agro-entrepreneurship through interactions with fellow manufacturers during networking seminars.