Diana Michelle Bana

• Support Quality Engineering activities to improve customer satisfaction and successful achievement of company quality objectives. • Provide technical quality support to in completion for new products. • Lead failure investigations for product failures encountered during the New Product Development. • Ensure Quality Engineering support of customer complaint investigations as required. • Maintain an up to date knowledge in the areas of Quality Assurance, Regulatory Compliance, and Statistical Techniques. • Maintain an up to date knowledge of the company products, policies, and procedures. • Works to ensure a product or service provides a high level of quality that meets customer expectation. • Responsible for analyzing the product under various working conditions and confirming that the product delivers its promise. • Knowledge in making 8D reports, FMEA, CPK,SPC, 7 QC tools • Maintain and improve the quality systems in line with ISO14001 and ISO 19001and TS16949 • Develop and submit PPAP documents for new product lunches to meet customer requirements. • Coordinate pre-launch production trial run process monitoring. • Monitors CA effectiveness implement by engineering for yield improvement • Communicate directly with customers for quality related stuffs. • Facilitate and promote use of appropriate problem solving techniques for effective root cause analysis and successful corrective action. • Perform duties in accordance with quality system requirements as the voice of customers. • Coordinate with Sales, Purchasing, Engineering, and Production to resolve customer complaints and concerns. • Lead PPM improvement plan for strategic customers.

-Responsible in informing the supplier of non conforming material through escalation report and generate MRB to get management disposition. -Ensure that tools/equipments are calibrated, affirmation done prior use and with updated periodical maintenance. -Responsible in method of inspection, tools, ensure updated product drawing, aligned from customer requirements. -With self initiative in performing cost reduction, quality/productivity program and consciousness to cost of quality. -Ensures that all new product have a complete dimensional document, procedure and work instruction prior mass production. -Ensures that there is enough man power to support production. -Improve Supplier Quality Performance for assigned supplier using Quality Plan Implementation. -Manage supplier audit program and overall supplier approval/rating program through strong qualification processes. -Interface with suppliers, engineering , services, manufacturing, and sourcing to drive quality improvements that minimize the cost of quality, specifically the incoming rejects, failures and factory defects. -Assure Corrective action and preventive action plans are developed and executed at assigned supplier in compliance with the CA/PA process. -Responsible in driving exceptional product quality for customer safety,value add, regulatory assurance and optimized cost of quality. -Responsible for investigating, analyzing and correcting problems in quality, production and control at the supplier location. -Responsible in monitoring the parts rejection from assembly manufacturing in monthly basis and will account the quantity per part,verify the reject, part name/number, date detected, lot number and generate Supplier Monthly Rejection Report and issue it to supplier. -Knowlege in making 8D reports, FMEA, CPK,SPC, 7 QC tools -Maintain and improve the quality systems in line with ISO14001 and ISO19001

-Responsible for Quality System Maintenance -Root cause analysis and implementation of corrective action for process related concern -Responsible for continual improvement system to enhance the quality management system such as 5s, Kaizen, etc -Develop training to build quality awareness -Support the Quality inspectors to ensure that products and processes comply with the relevant requirements of the quality management system -Analyze and investigate failure, corrective and preventive action to respond customer complaints -Responsible for planning, organizing and managing the overall activities of receiving/outgoing quality functions -Manage suppliers'​ performance -Ensure timely resolution of suppliers' failures, corrective and preventive actions -Preparation of QC reports -Trained, and supervised 10-15 full-time employees and practices -Maintain and improve the quality systems in line with TS16949 and ISO14001 -Knowledge in FMEA, PPK, SPC, 7 QC tools, Mizen Boushi -Carry out internal and external audits

-Responsible for giving the customers a 100% satisfaction -Check with the customer to ensure that they are enjoying their meals and take appropriate action to correct any customer complaints or requests -Escort Customers to their tables -Inform Customers of daily specials -Prepare a bill that is itemized and includes the total meal cost -Talk about the menu to patrons and answer all questions about menu items -Serve ordered items to customers -Take reservations -Work with restaurant staff -Train new restaurant employees on the restaurant cultures and practices

-Responsible for making the customer's experience the best it can be. -Answers customers' queries -Responsible for keeping in regular contact with customers either face to face or over the phone -Responsible to keep up to date with all products, service and procedures.

-Responsible for all the duties of counter person -Read, understand and utilize proper guest check procedures -Serve customers fast with smile

Ongoing taking up this course

Currently taking up this short course: Starting a Business 2019